Field Applications Specialist | Singapore

Hamilton Robotics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefit package

Opportunities for professional growth

Job summary

Hamilton Robotics is looking for a qualified technical support professional in Singapore. The successful candidate will provide application and technical support for Hamilton products, ensuring customer satisfaction and optimizing instrumentation performance.

Qualifications include a Bachelor’s degree in science and at least five years in laboratory automation. The role requires significant travel, with a focus on building strong customer relationships and delivering training on advanced protocols.

Qualifications

• Flexibility for up to 75% travel, both nationally and internationally.
• Minimum of five years experience in laboratory automation or scientific applications.
• Experience programming complex applications is desired.

Responsibilities

• Provide application and technical support for Hamilton products.
• Develop application-specific protocols based on customer needs.
• Optimize liquid handling performance of instrumentation.

Skills

Planning skills

Customer relationship skills

Presentation skills

Communication skills

Knowledge of computer hardware/software

Ability to work independently

Knowledge of Hamilton software

Education

Bachelor's degree in science (chemistry, biology, biochemistry)

Tools

Automated laboratory equipment

Programming languages

Job description

Responsibilities

Provide application and technical support to customers for Hamilton products. Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. Operate within a designated territory and provide onsite and remote customer support. Develop advanced application protocols and provide support for complex instrumentation. Provide technical support and training for Hamilton Sales and Applications team in Singapore, Asia.

• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
• Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
• Demonstrate usage of advanced programming skills and software functions to control instrumentation.
• Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
• Contribute to company knowledge base.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.

Qualifications

• Must have good planning and customer relationship skills.
• Must have good presentation and communication skills.
• Must be able to travel nationally and internationally. Requires flexibility in working hours and availability for up to 75% travel.
• Must have good knowledge of computer hardware and software.
• Ability to work independently and reliably with minimal supervision.
• Must have knowledge of software for Hamilton products.
• The FAS must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.

Education/Experience

• Bachelor's degree in science, preferably in chemistry, biology, biochemistry, or other related sciences is required.
• Minimum of five (5) years of experience in using laboratory automation or scientific applications is required.
• Experience with programming or operating automated laboratory scientific equipment is required.
• Experience programming complex applications is desired.
• Experience with programming languages and computer knowledge is desired.

About Hamilton

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth and advancement.
• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package
• Solid stable company.
• Drug free workplace.