Family Liaison and Admin Support Officer

HFSE INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Singaporean educational institution is seeking a Family Liaison and Admin Support Officer to enhance communication between families and the school. The role involves managing family inquiries, coordinating logistics for services, and designing support programs to strengthen home-school partnerships. Candidates should possess a Bachelor's Degree in a relevant field and have at least 3 years of experience in educational environments. Strong communication skills and proficiency in digital tools are essential. This position offers a chance to improve family engagement and satisfaction.

Qualifications

• Minimum 3 years of experience in family or community relations within an educational environment.
• Ability to manage sensitive situations.
• Proficient in using school management systems and social media platforms.

Responsibilities

• Serve as the primary contact for family inquiries and feedback.
• Assist families in accessing resources like student support and school bus services.
• Coordinate logistics for family-related services and resolve service concerns.
• Maintain records of family engagement and prepare reports.
• Design outreach initiatives to enhance parent engagement.
• Provide administrative support to school operations.
• Support planning and execution of events involving parents and students.
• Liaise with internal departments for timely information dissemination.
• Conduct satisfaction surveys for students and parents.

Skills

Strong communication skills

Interpersonal skills

Event planning

Program coordination

Digital communication tools proficiency

Education

Bachelor's Degree in Education, Communication, or Social Work

Job description

FAMILY LIAISON and ADMIN SUPPORT OFFICER

JOB QUALIFICATIONS:

• Bachelor's Degree in Education, Communication, or Social Work (or related fields).
• Minimum 3 years of experience in family or communityrelations within an educational environment.
• Strong communication and interpersonal skills, with the ability to manage sensitive situations.
• Experience in event planning, program coordination, and family outreach.
• Ability to work collaboratively with teachers, administrators, and support staff.
• Proficiency in using digital communication tools, such as school management systems and social media platforms.

JOB DETAILS:

• Serve as the primary contact for family inquiries, including operations-related feedback, school policies, and student services like the school bus, student care and others.
• Assist families in accessing resources such as studentsupport, school bus services, and extracurricular programs. Resolve family concerns and collaborate with staff for.
• Coordinate logistics for family-related services, such as school bus and student care scheduling, and address any service-related concerns promptly.
• Maintain records of family engagement, includingservice requests and feedback, and prepare reports for the Management.
• Design outreach initiatives and family supportprograms to enhance parent engagement, strengthen home–school partnerships, and increase overall family satisfaction.
• Provide administrative support to school operations, including handling parent documentation, preparing communication materials, organizing meetings or events, and assisting with school-wide activities.
• Support the planning and execution of events involving parents and students (e.g., orientations, workshops, celebrations), ensuring clear communication and smooth coordination.
• Liaise with internal departments to ensure consistent, timely, and accurate dissemination of information to families.
• Conduct Student’s Satisfaction Survey and Parent’s Satisfaction Survey during mid-year and year-end.
• Monitor and record all parent’s feedback in allchannels.