Factory Operations Applications Engineer (FPS* Application Engineer)

ACExcellent Consulting Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ACExcellent Consulting Pte Ltd in Singapore seeks an Application Engineer (Factory Productivity System) to be the primary client interface, maintaining strong relationships and resolving issues during deployment of our applications to help clients meet objectives. You will train end users, support change management, test requested changes, and manage budgets and timelines.

Ideal candidate has analytical background, experience in semiconductor manufacturing, familiarity with external sensors, and

Qualifications

• Diploma or Bachelor’s degree in CS or Engineering.
• 3+ years in semiconductor manufacturing or assembly.
• Experience with software deployment projects.
• Knowledge of SQL and databases.
• Strong verbal and written communication with customers.
• Willingness to travel internationally 10–30%.
• Understanding of semiconductor process control systems is a plus.

Responsibilities

• Define deliverables and estimate project requirements within schedule.
• Collaborate with IMS consulting, sales, and development teams.
• Provide feedback to account manager on weekly activities and requests.
• Support deployments and QA for new software versions.
• Assist deployment of IMS software and industrial engineering systems.
• Provide technical assistance to customers for IMS products.
• Deliver onsite training on IMS software and services.
• Support regional sales with technical demonstrations.

Skills

Analytical skills

SQL

Database knowledge

Communication skills

Travel willingness

Education

Diploma / Bachelor of Science degree in Computer Science or Engineering

Tools

Oracle

Job description

Job Overview

The Application Engineer (*Factory Productivity System) is the primary interface between the client and the company and must reflect the company unwavering commitment to customer satisfaction. You are responsible for maintaining an excellent client relationship and for resolving/escalating any problems/concerns encountered. You will work with abroad range of client stakeholders, the other members of the company's consulting team, and the company's software development team to successfully and efficiently deploy the company's applications to help the clients achieve their objectives.

You will train end users, support client change management needs, test client requested application changes, and meet project budget and timeline. For this position, our ideal candidate would have a strong analytical background, experience in semiconductor manufacturing, familiarity with external sensors, and basic knowledge of SQL. Prior experience managing software deployment projects and process control is also a plus. Willingness to learn the company's industry, work with fellow team members and with clients, and adapt to changes is required.

Main Responsibilities

• Assist in the entire project life cycle by helping to define clear deliverables, determine what expertise is required, produce estimates of program/project requirements based on changing client needs, and adhere to the schedule to meet project goals.

• Work closely with other members of the company's IMS consulting team and the company's global and regional sales teams.

• Provide written and oral feedback to the account manager and company's IMS Management on weekly activities, customer requests, needs and requirements.

• Work closely with the company's IMS software development team including providing feedback on applications, communicating new feature requests, performing QA for new versions, and managing deployments.

• Assist with the deployment and support of company's IMS software and Industrial Engineering systems including Factory-wide scheduling and process control systems.

• Provide technical assistance to customers related to the company's IMS products and services.

• Provide written and oral feedback to the customers on applications work including process troubleshooting, development, and advanced analysis techniques.

• Provide onsite training for the company's products, primarily focused on the company's IMS software systems and services.

• Be able to support regional sales by providing technical demonstrations and presenting product offerings in technical presentations.

Requirement

• Diploma / Bachelor of Science degree in (Computer Science or Engineering)

• 3+ years’ work experience in semiconductor manufacturing or assembly

• Familiarity with industrial engineering concepts

• Knowledge and use of SQL and databases

• Excellent verbal and written communication skills for both external and internal customer relationships.

• Ability to adapt to various field situations and to foster strong relationships with internal and external customers.

• Possess strong analytical skills and critical thinking to solve complex problems

• Requires strong organizational and computer skills.

• Solid understanding of semiconductor manufacturing is desirable.

• Ability to travel internationally to customers' site (10-30%)

• Independent and self-driven

MUST requirement

• Knowledge of SQL with Oracle.

• Experience managing software deployments.

• Willingness to work temporary overseas assignments with frequent travel.

• Industrial Engineering experience in semiconductor manufacturing or assembly.

• Understanding of semiconductor process control systems (FDC and APC), MES, factory automation, and statistical process control is a plus.