Facilities Assistant Client Services

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Assistant Client Services to act as the main liaison for client service requests and coordinate smooth facility operations in a Singapore setting.

You will work with technicians, vendors, and client stakeholders to resolve issues, maintain safety standards, and ensure high client satisfaction through proactive communication and organized service delivery.

Qualifications

• High school diploma or equivalent; further education in facilities management or related field preferred.
• 1–3 years in facilities operations, client services, or related roles in corporate environments.
• Strong interpersonal and communication skills for interacting with clients, vendors, and teams.
• Proficiency with CMMS, work-order platforms, and standard office software.

Responsibilities

• Serve as the primary point of contact for client service requests and coordinate timely resolutions.
• Monitor and manage work order systems from intake to completion with clear client communication.
• Conduct regular facility inspections to identify needs and safety concerns.
• Coordinate with vendors and internal teams for preventive maintenance with minimal disruption.
• Maintain records of service activities, orders, and compliance requirements.
• Support health and safety initiatives and address identified risks.
• Prepare reports on service metrics and client satisfaction for leadership.

Skills

Client services

MS Office

CMMS

Multitasking

Communication skills

Adaptability

Education

High school diploma

Associate's or bachelor's degree in facilities management or related

Tools

CMMS

Job description

Facilities Assistant Client Services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Facilities Assistant Client Services professional at JLL, you’ll serve as a vital connection point between our clients and the seamless operations that keep their workplaces running smoothly. This role places you at the heart of daily facility operations, where you’ll coordinate service requests, support maintenance activities, and ensure that every workspace detail contributes to an exceptional client experience. You’ll work collaboratively with technicians, vendors, and client stakeholders to resolve issues quickly and maintain the high standards our clients expect. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this position, you’ll see that commitment come to life through every interaction and service delivery. Your organizational skills and proactive communication will help create environments where people can focus on their work, knowing their facility needs are handled with care and professionalism. We embrace more innovative ways of working, and you’ll have opportunities to contribute ideas that enhance service delivery and client satisfaction.

What your day-to-day will look like

• Serve as the primary point of contact for client service requests, responding promptly to inquiries and coordinating timely resolutions across facility operations
• Monitor and manage work order systems, tracking requests from intake through completion while maintaining clear communication with clients and service providers
• Conduct regular facility inspections to identify maintenance needs, safety concerns, or opportunities to improve the client experience before issues arise
• Coordinate with vendors, contractors, and internal teams to schedule preventive maintenance, repairs, and special projects with minimal disruption to daily operations
• Maintain accurate records and documentation of all service activities, work orders, vendor interactions, and facility compliance requirements
• Support health and safety initiatives by ensuring facilities meet regulatory standards and promptly addressing any identified risks or concerns
• Prepare reports on service metrics, client satisfaction, and facility performance to help leadership make informed decisions about operations and improvements
• Assist with special events, space reconfigurations, and move coordination to support evolving client needs and workplace flexibility
• Build strong relationships with clients and colleagues by demonstrating reliability, professionalism, and a genuine commitment to exceptional service delivery

Required qualifications

• High school diploma or equivalent, with additional education or certification in facilities management, business administration, or related field preferred
• 1–3 years of experience in facilities operations, client services, customer support, or a related role within commercial real estate or corporate environments
• Demonstrated ability to manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines in a fast-paced environment
• Strong interpersonal and communication skills with the ability to interact professionally with clients, vendors, and team members at all organizational levels
• Proficiency with computerized maintenance management systems (CMMS), work order platforms, and standard business software including Microsoft Office Suite
• Problem‑solving mindset with the ability to assess situations quickly, identify practical solutions, and elevate issues appropriately when needed
• Flexibility to adapt to changing priorities and client needs while maintaining a positive, service‑oriented attitude

Preferred qualifications

• Associate's or bachelor's degree in facilities management, business administration, hospitality management, or a related discipline
• Experience working in integrated facilities management, corporate real estate services, or property management with exposure to diverse building systems
• Familiarity with building automation systems, energy management platforms, or space management software
• Knowledge of OSHA regulations, building codes, and health and safety compliance standards relevant to commercial facilities
• Certification in facilities management (e.g., IFMA's Facility Management Professional or Certified Facility Manager) or demonstrated commitment to professional development
• Bilingual capabilities to better serve diverse client populations and team members

Location

On-site –Singapore

About JLL

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For further information, visit jll.com.