Facilities Administrator Mailroom

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Jones Lang LaSalle (JLL) Singapore is seeking a Facilities Administrator for the Mailroom to ensure smooth mail and package flow across the facility. This role supports the day-to-day operations and partners with facilities teams to maintain service standards.

Responsibilities include sorting and distributing mail, coordinating outbound services, maintaining tracking logs, operating mailroom equipment, and responding to occupants with professionalism.

Qualifications

• High school diploma or equivalent.
• 1–2 years in mailroom operations, facilities support, or similar administrative role.
• Demonstrated ability to lift and move packages weighing up to 50 pounds regularly.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency with basic computer applications including email, tracking software, and database entry systems.
• Excellent attention to detail and accuracy when handling confidential materials and sensitive correspondence.
• Professional communication skills and customer service orientation when interacting with occupants and vendors.

Responsibilities

• Sort, process, and distribute incoming mail, packages, and courier deliveries to recipients throughout the facility.
• Manage outgoing mail services including metering, weighing, labeling, and coordinating pickups with postal services and courier vendors.
• Maintain accurate tracking systems and logs for all packages and certified mail, ensuring proper documentation and chain of custody.
• Operate mailroom equipment including postage meters, scales, label printers, and package scanning systems while performing routine maintenance checks.
• Respond to inquiries from building occupants regarding mail delivery status, package tracking, and mailroom procedures with professionalism and efficiency.
• Coordinate with building security and reception teams to manage package storage, oversized deliveries, and special handling requirements.
• Maintain organized mailroom spaces, ensuring all supplies are stocked and work areas remain clean, safe, and compliant with facility standards.
• Process mail forwarding requests, return-to-sender items, and undeliverable correspondence according to established protocols.

Skills

Mailroom operations

Organizational skills

Communication skills

Customer service

Attention to detail

Education

High school diploma

Tools

Tracking software

Database entry systems

Email

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Administrator Mailroom

What this job involves:

As a Facilities Administrator for our Mailroom operations, you'll serve as the backbone of daily communication flow, ensuring seamless mail and package distribution across the facility. This role places you at the heart of operational excellence, where your attention to detail and organizational skills directly impact how efficiently our workplace functions. You'll manage the complete lifecycle of incoming and outgoing correspondence, from sorting and distribution to vendor coordination and tracking systems. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll contribute to that mission by keeping critical information moving smoothly throughout the organization. You'll work collaboratively with facilities teams, building occupants, and external courier services to maintain mailroom standards that reflect our commitment to operational excellence. This position offers the opportunity to develop expertise in facilities operations while contributing to the seamless experience that defines our workplace environments.

What your day-to-day will look like:

• Sort, process, and distribute incoming mail, packages, and courier deliveries to appropriate recipients throughout the facility in a timely and accurate manner
• Manage outgoing mail services including metering, weighing, labeling, and coordinating pickups with postal services and courier vendors
• Maintain accurate tracking systems and logs for all packages and certified mail, ensuring proper documentation and chain of custody
• Operate mailroom equipment including postage meters, scales, label printers, and package scanning systems while performing routine maintenance checks
• Respond to inquiries from building occupants regarding mail delivery status, package tracking, and mailroom procedures with professionalism and efficiency
• Coordinate with building security and reception teams to manage package storage, oversized deliveries, and special handling requirements
• Maintain organized mailroom spaces, ensuring all supplies are stocked and work areas remain clean, safe, and compliant with facility standards
• Process mail forwarding requests, return-to-sender items, and undeliverable correspondence according to established protocols

Required qualifications:

• High school diploma or equivalent educational credential
• 1-2 years of experience in mailroom operations, facilities support, or similar administrative role
• Demonstrated ability to lift and move packages weighing up to 50 pounds regularly throughout the workday
• Strong organizational skills with proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with basic computer applications including email, tracking software, and database entry systems
• Excellent attention to detail and accuracy when handling confidential materials and sensitive correspondence
• Professional communication skills and customer service orientation when interacting with building occupants and vendors

Preferred qualifications:

• Experience working in corporate facilities, commercial real estate environments, or large-scale office buildings
• Familiarity with postal regulations, shipping carrier systems (UPS, FedEx, USPS), and international mailing procedures
• Knowledge of mailroom management software or computerized tracking systems
• Certification or training in workplace safety, package handling, or facilities operations
• Bilingual capabilities to support diverse workplace populations

Location:

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at @jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.