Facebook Live Admin

DDSG GLOBAL PTE. LTD.; Singapore; On-site; SGD 22,000 - 28,000; Full time

Job summary

DDSG GLOBAL PTE. LTD. is seeking a fast, organised Live Admin to manage behind-the-scenes tasks during Facebook Live sessions. You will record orders in real time, respond to inquiries, handle payments, update stock, and ensure smooth packing and delivery scheduling.

The role requires bilingual English/Chinese communication, accuracy under pressure, and familiarity with Facebook tools, Messenger, and spreadsheets. This is an on-site Singapore position with a basic salary plus commission.

Qualifications

• Experience as a live-selling admin, online shop admin or customer service person (preferred).
• Fast and accurate typing, and calm under pressure when comments come in fast.
• Comfortable with Facebook Page tools, Messenger, Excel or Google Sheets.
• Must understand both English and Chinese (reading and replying to comments in both).

Responsibilities

• Watch the live comments and record every order (name, item, size/colour, quantity) quickly and accurately.
• Reply to comments and Messenger enquiries during and after the live.
• Pin comments, share the live into groups, and remove spam.
• Send payment details to customers and check their payments.
• Update stock and tell the host right away when an item is sold out.
• Prepare products before the live.
• Pack orders on packing days.
• Send order confirmations and follow up on unpaid orders.
• Keep the order spreadsheet up to date for delivery.

Skills

Fast typing

Calm under pressure

Customer service experience

Bilingual English/Chinese

Tools

Facebook Page Tools

Messenger

Excel

Google Sheets

Job description

We're a growing online business that sells through Facebook Live. We're looking for a fast, organised and reliable Live Admin to run everything behind the scenes while the host is on camera.

What you'll do

• Watch the live comments and record every order (name, item, size/colour, quantity) quickly and accurately
• Reply to comments and Messenger enquiries during and after the live
• Pin comments, share the live into groups, and remove spam
• Send payment details to customers and check their payments
• Update stock and tell the host right away when an item is sold out
• Prepare products before the live
• Pack orders on packing days
• Send order confirmations and follow up on unpaid orders
• Keep the order spreadsheet up to date for delivery

What we're looking for

• Experience as a live-selling admin, online shop admin or customer service person (preferred)
• Fast and accurate typing, and calm under pressure when comments come in fast
• Comfortable with Facebook Page tools, Messenger, Excel or Google Sheets
• Must understand both English and Chinese (reading and replying to comments in both)
• Honest and able to handle customer payments
• Able to work 5–6 days a week, 6–8 hours a day, including late evenings until 12 midnight

Details

• Location: Singapore only (must be based in Singapore)
• Pay: Fixed basic S$2,000 – S$2,500/month + commission
• Working days: 5–6 days a week
• Working hours: 6–8 hours a day
• Packing days: 12pm – evening
• Live days: about 7pm – 12 midnight
• Packing and live are on separate days. The schedule will be arranged in advance
• Start date: ASAP

【招聘】Facebook 直播后台助理 (Live Admin)

我们是一家通过 Facebook 直播销售的网店，现招聘反应快、细心、可靠的直播后台助理，在主播直播时负责所有幕后工作。

工作内容

• 实时查看直播留言，快速准确记录订单（名字、商品、尺寸/颜色、数量）
• 直播期间及之后回复留言和 Messenger 询问
• 置顶留言、分享直播到群组、删除垃圾留言
• 发送付款资料给顾客并核对付款
• 更新库存，商品售罄时立即通知主播
• 直播前准备商品
• 在包装日负责包装订单
• 发送订单确认，跟进未付款订单
• 更新订单表格以便安排配送

要求

• 有直播带货后台、网店管理或客服经验者优先
• 打字快且准确，留言多时也能保持冷静
• 熟悉 Facebook 专页工具、Messenger、Excel 或 Google Sheets
• 必须懂中文和英文（能阅读并回复中英文留言）
• 诚实可靠，能处理顾客付款
• 每周工作 5–6 天，每天 6–8 小时，能配合晚上工作至午夜 12 点

待遇及地点

• 地点：仅限新加坡（必须居住在新加坡）
• 薪资：固定底薪 S$2,000 – S$2,500/月 + 佣金
• 工作天数：每周 5–6 天
• 工作时间：每天 6–8 小时
• 包装日： 中午 12 点至傍晚
• 直播日： 晚上约 7 点至午夜 12 点
• 包装和直播分开不同日子，工作表会提前安排
• 入职时间：尽快