F&B Shift Leader

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; In loco; SGD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Shift Leader in Singapore to supervise restaurant service and ensure orders match tickets. You will verify accuracy, handle payments on a POS or similar device, and assist guests with emphasis on safety, hygiene, and service standards.

The role requires flexibility to work weekdays and public holidays, strong teamwork, and a proactive customer-focused approach in a fast-paced hotel environment.

Competenze

• Experience in food and beverage service preferred.
• Ability to follow procedures and safety policies.
• Strong communication and teamwork skills.

Mansioni

• Apply quality systems and standard operating procedures.
• Contribute to customer service across platforms.
• Cultivate productivity and an innovative mindset.
• Demonstrate the service vision to guests.
• Follow food and beverage safety and hygiene policies.
• Implement operations for service excellence.
• Interact with and serve F&B guests.
• Maintain F&B service environment.
• Maintain quality control procedures.
• Prepare for service and setup.
• Project a positive and professional image.
• Provide go-the-extra-mile service.
• Provide safety and security for guests.
• Respond to service challenges and resolve issues.
• Solve problems and make decisions at operations level.
• Use essential features of a computer and basic software.
• Use primary functions and applications of a tablet.
• Work in a diverse service environment.
• Able to work Weekdays and Public Holidays

Conoscenze

Quality systems

Customer service

Productivity mindset

Service vision

Food & beverage safety

Operations excellence

Interact with guests

Service environment

Quality control

Prepare for service

Professional image

Go-the-extra-mile service

Guest safety & security

Problem solving

Computer basics

Tablet apps

Diversity in service

Weekdays & Public Holidays

Strumenti

POS system

Tablet usage

Descrizione del lavoro

The Shift Leader is responsible for carrying large trays with food from the kitchen to any table in the restaurant. He/She ensures all dishes match the ticket including modifiers and special requests. He/She delivers the correct food to the correct table number. He/She computes food or beverage service bills and verifies completeness of customer orders. He/She examines food on the tray enroute from kitchen or beverages enroute from service bar. He/She then compares the items with the listing on customer order to verify completeness and accuracy of the order. He/She operates machines similar to the cash register to compute charges.

• Apply quality systems.
• Contribute to customer service over various platforms.
• Cultivate productivity and innovative mindset.
• Demonstrate the service vision.
• Follow food and beverage safety and hygiene policies and procedures.
• Implement operations for service excellence.
• Interact with and serve f&b guests.
• Maintain food and beverage service environment.
• Maintain quality control procedures.
• Prepare for service.
• Project a positive and professional image.
• Provide go-the-extra-mile service.
• Provide safety and security for guests.
• Respond to service challenges.
• Solve problems and make decisions at operations level.
• Use essential features of a computer.
• Use primary functions and applications of a tablet.
• Work in a diverse service environment.
• Able to work Weekdays and Public Holidays