F&B Operations Supervisor: Service, Sales & Team Leadership

BROADWAY FOOD CENTRE (HOLDINGS) PTE LTD; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

BROADWAY FOOD CENTRE (HOLDINGS) PTE LTD in Singapore is seeking a proactive Manager to oversee a designated Coffeeshop or Food Court, focusing on daily operations, manpower planning and service excellence.

You will drive sales performance, manage orders and inventory, ensure food safety compliance, address customer queries and complaints, and recruit, train and develop staff in a fast-paced team environment.

Qualifications

• Experience in F&B operations and service processes.
• Willing to work weekends and public holidays (6-day work week).
• Able to work independently and in a team.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee and manage the designated Coffeeshop or Food Court and its operational and manpower planning.
• Monitor and be responsible for sales performance of respective outlets.
• Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies.
• Ensure food safety regulations are followed as according to SFA's policy.
• Involve in investigation of issues relating to customer complaint (Service and Product Quality)
• Attending to customers' needs, complaints and enquiries
• Recruit, train, supervise and develop staff
• Perform related duties/tasks as required

Skills

Outlet management

Sales monitoring

Staff development

Customer service

Job description

BROADWAY FOOD CENTRE (HOLDINGS) PTE LTD in Singapore is seeking a proactive Manager to oversee a designated Coffeeshop or Food Court, focusing on daily operations, manpower planning and service excellence.

You will drive sales performance, manage orders and inventory, ensure food safety compliance, address customer queries and complaints, and recruit, train and develop staff in a fast-paced team environment.