F&B Manager

MARINA BAY SANDS PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Marina Bay Sands Pte. Ltd. in Singapore is seeking an experienced Restaurant Manager to assist the General Manager in planning, coordinating and managing staff and services to ensure operations run smoothly and customer service standards are maintained.

You will lead a team of Captains, Cashiers, Hosts/Hostesses and Service Attendants in a fast-paced luxury environment. You will formulate operating procedures, manage staff development, and liaise with executive management to meet short and

Qualifications

• Education & Certification: Certificate or Diploma in Restaurant Management or extensive F&B experience.
• Experience: A minimum of 3 years experience at a managerial level in a 5-star hotel or a deluxe restaurant.
• Other prerequisites: Knowledge of Asian and Western cuisines; willingness to work any day and shift; professional appearance; ability to work under pressure.

Responsibilities

• Assist GM in planning, coordinating and managing staff and services to ensure restaurant operations run efficiently and customer service standards are maintained.
• Lead a team of Captains, Cashiers, Hosts/Hostesses and Service Attendants; implement operating procedures and standards.
• Develop staff, liaise with executive management to meet short and long-term goals; deputize for GMs when absent.
• Work with staff to minimize wastage, improve productivity and efficiency; review results and identify opportunities to improve performance.
• Monitor cashiering procedures and ensure compliance with accounting standards; manage inventory and labor productivity.
• Conduct pre-shift and departmental meetings; respond to guest comments and resolve issues promptly.
• Oversee HR responsibilities including hiring, trainings, reviews, payroll and staff discipline; maintain staff files and attendance records.

Skills

Staff management

Customer service

Leadership

Training

Scheduling

Waste reduction

Quality control

Guest satisfaction

HR coordination

Education

Certificate or Diploma in Restaurant Management

Job description

Job Responsibilities

• The Manager will assist the Assistant General Manager and General Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Manager will be leading a team of Captains, Cashiers, Hosts/Hostesses and Service Attendants.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands' short and long term goals are met.
• Support the General Manager to achieve the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills.
• Deputize for the Assistant General Manager and General Manager during his/her absence.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order.
• Inspect food items are set in proper quantities and to Hotel standards.
• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Supervise, mentor, train, schedule and evaluate staff. Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies and legal requirements.
• Maintains staff files.
• Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc.
• Approves the schedule and flex day requests for all restaurant staff.
• Responsible for coordinating training of all staff as required.
• Coordinates inventories and orders food and beverage products, supplies and equipment as required.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed.

Job Requirements

• Education & Certification: Certificate or Diploma in Restaurant Management or extensive F&B experience
• Experience: A minimum of 3 years experience at a managerial level in a 5-star hotel or a deluxe restaurant
• Other Prerequisite: Knowledge of Asian and Western cuisines, their preparation and service
• Other Prerequisite: Be willing to work any day and any shift
• Other Prerequisite: Have a well-groomed, professional appearance
• Other Prerequisite: Able to perform under pressure