Executive Production Support Leader

uobgroup; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Be part of UOB family

Job summary

United Overseas Bank Ltd is seeking an experienced IT professional to manage day-to-day health checks, resolve production issues, and coordinate with development and infrastructure teams across multiple countries. You will investigate incidents, provide workarounds, and guide L2 to L3 escalation.

The role requires deep expertise in Java stack, middleware, and disaster recovery, with a focus on reliability and continuous improvement within a banking environment.

Qualifications

• Minimum 8-10 years hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL-M, Splunk.

Responsibilities

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
• Handle support for production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue.
• Investigate production issues and provide workaround to user to move business forward. And share L2 analysis to L3 team for further investigation.
• Support automated application health checks, housekeeping, file status checks, inter-application checks
• Manage and respond to users on timely manner for reported production issues/clarification.
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow‑up and communication of problems to internal and external clients, technical resources, and executives.
• Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
• Develop and maintain relationships with technical staff, end users and clients.
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year.
• Assist to bring-up all applicable services that are required after system maintenance / OS patching / DB patching activity.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Generate one time report as per user request/audit request.

Skills

Java

J2EE

JMS

Webservices

Microservice

Oracle

UNIX

IBM MQ Series

CTRL‑M

Splunk

Job description

United Overseas Bank Ltd is seeking an experienced IT professional to manage day-to-day health checks, resolve production issues, and coordinate with development and infrastructure teams across multiple countries. You will investigate incidents, provide workarounds, and guide L2 to L3 escalation.

The role requires deep expertise in Java stack, middleware, and disaster recovery, with a focus on reliability and continuous improvement within a banking environment.