Banking Production Support Analyst - 24/7 IT Operations

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Be part of UOB family

Job summary

United Overseas Bank Limited (UOB) is seeking a specialized First Recovery IT Production Support Engineer to ensure production application wellness, investigate issues, and provide feasible workarounds. You will monitor incidents, respond to users, and coordinate with L2/L3 teams while maintaining SLA adherence across countries.

The role requires AS400/Linux/Unix scripting, MS SQL/Oracle expertise, and familiarity with monitoring tools and ITIL practices.

Qualifications

• Experience in production support for OPEN Systems/AS/400 environments.
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
• Willing to work in onsite shift-support model [24*7].

Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to user queries in a timely manner.
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure application incident & task documentation is properly updated for each production release.

Skills

AS400

Linux/Unix Shell scripting

MS SQL

Oracle

Control-M

Splunk

ServiceNow

ITIL

Tools

BMC Control-M Scheduler

ServiceNow

Splunk

SQL Monitor

Job description

United Overseas Bank Limited (UOB) is seeking a specialized First Recovery IT Production Support Engineer to ensure production application wellness, investigate issues, and provide feasible workarounds. You will monitor incidents, respond to users, and coordinate with L2/L3 teams while maintaining SLA adherence across countries.

The role requires AS400/Linux/Unix scripting, MS SQL/Oracle expertise, and familiarity with monitoring tools and ITIL practices.