Executive, Medical Concierge

Thomson Medical Pte Ltd; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Thomson Medical Singapore seeks a dynamic, team-oriented professional to provide care coordination and health management support to our healthcare providers. You will bridge between providers and internal teams, facilitate care planning, medical navigation and service delivery to ensure timely, patient-centered experiences.

You will lead end-to-end patient journeys, work with finance and operations on revenue processes, and develop partnerships with clinics, insurers and external stakeholders to

Qualifications

• Strong communication and stakeholder management abilities.
• Ability to engage partners, patients and clinicians effectively.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Drive referrals and revenue by building relationships with healthcare providers and insurers.
• Coordinate end-to-end patient journeys from enquiry to discharge.
• Lead admission and operational coordination across teams.
• Monitor referral and revenue processes with Finance and operations.
• Develop and manage strategic partnerships with Thomson Medical and external stakeholders.
• Identify opportunities to improve patient experience and operational efficiency.
• Support business development events and stakeholder engagements to strengthen Thomson Medical's presence.

Skills

Communication

Stakeholder management

Relationship building

Multi-tasking

Education

Diploma or Degree in Business, Healthcare Management, Healthcare Admin, Hospitality, Marketing, Life Sciences

Job description

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping. If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

We are looking for a dynamic and energetic team-player who is keen to join our team with the following job responsibilities:

JOB SUMMARY

To provide dedicated, comprehensive care coordination and health management support to our healthcare providers, ensuring patients’ healthcare and wellness needs are addressed in a timely, seamless care and patient-centred manner. You will act as a vital bridge between healthcare providers and internal teams, facilitating effective communication, care planning, medical navigation and service delivery. Through strong coordination and proactive follow-up, the role supports and builds strong, trusting relationships with providers and patients.

PRIMARY DUTIES & RESPONSIBILITIES

• Drive patient referrals and revenue growth by building strong relationships with healthcare providers/partners, doctors, clinics, insurers.
• Manage and coordinate end-to-end patient journeys, ensuring a seamless and premium experience from enquiry to discharge.
• Lead admission and operational coordination across internal teams to ensure efficient, timely, and smooth patient care delivery.
• Monitor referral, billing, and revenue processes, working closely with Finance and operational teams to ensure accurate revenue capture and compliance.
• Develop, onboard, and manage strategic partnerships while serving as a key liaison between Thomson Medical and external stakeholders.
• Identify opportunities to improve patient experience, operational efficiency, and business performance through process enhancements and data-driven recommendations.
• Support business development initiatives, networking events, stakeholder engagements, and corporate activities to strengthen Thomson Medical's market presence.

REQUIREMENTS

• Diploma or Degree in Business, Healthcare Management, Healthcare Admin, Hospitality, Marketing, Life Sciences, or a related discipline.
• Minimum 3 years of experience in healthcare, patient services, hospitality, insurance, or customer relationship management.
• Strong communication and stakeholder management skills with the ability to engage partners, patients, and doctors effectively.
• Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment.
• Experience in patient referrals, admissions, healthcare operations, hospitality/lifestyle medical concierge services, or insurance processes will be an advantage.
• Dedicated, compassionate and committed to patient care.

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We regret to inform that only shortlisted candidates would be notified.