Executive Manager (Compliance & Ops Branch)

NEA National Environment Agency; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NEA National Environment Agency seeks an experienced enforcement professional to oversee operations at Choa Chu Kang Complex, including cemetery, crematorium, and columbarium. You will plan and execute enforcement activities to ensure compliance with facilities rules and public health regulations, lead investigations, and drive standards across the complex.

You will manage a dynamic enforcement team, coordinate with internal and external agencies, and report to senior management.

Qualifications

• 5–8 years of experience in regulatory enforcement, compliance, or investigation roles.
• Experience in planning and managing enforcement operations.
• Ability to lead a team and coordinate across departments.
• Cultural sensitivity and awareness for diverse service users.
• Good writing, communication and interpersonal skills.

Responsibilities

• Develop and execute enforcement operational plans to ensure compliance.
• Drive enforcement outcomes by preventing facility misuse.
• Lead investigations into alleged breaches and recommend actions.
• Monitor facility use, including cleanliness violations and disamenities.
• Conduct regular inspections and evaluate monitoring technologies.
• Collaborate with internal and external stakeholders to align enforcement frameworks.
• Prepare reports for Senior Management and support festival periods and special projects.

Skills

Leadership

Regulatory enforcement

Investigation

Stakeholder engagement

Public health

Facilities management

Microsoft Office

Tools

Microsoft Office

Job description

What the role is

We are looking for an experienced and dedicated individual to be part of the team overseeing the operation and maintenance of Choa Chu Kang Operations Choa Chu Kang Complex, comprising Choa Chu Kang Cemetery, Crematorium, and Columbarium. In this role, you will play a key part in planning and executing enforcement activities to ensure compliance with facilities management requirements, house rules, and public health regulations across NEA-managed after-death facilities. As a key member of our operations team, you will lead enforcement operations, drive regulatory compliance, and work to reduce non-compliance and disamenities across the Complex. Your work will directly contribute to maintaining a respectful, well-managed environment for members of the public during their most difficult moments. You should be comfortable working in a dynamic operational environment and be committed to uphold high standards of public service.

What you will be working on

• Develop and execute enforcement operational plans to ensure compliance with facilities management requirements, house rules, permit and licence conditions, and public health regulations across NEA-managed after-death facilities.
• Drive enforcement outcomes by preventing facility misuse and engage stakeholders to uphold consistent standards across all facilities within the Complex.
• Lead investigations into alleged breaches, assess evidence, and recommend appropriate enforcement actions in line with regulatory requirements.
• Monitor and address facility misuse, including cleanliness violations such as illegal dumping and littering, to minimise disamenities to bereaved families and other facility users.
• Conduct regular inspections and surveillance operations, and evaluate technological solutions, including video analytics and noise detection systems, to strengthen monitoring capabilities.
• Collaborate with internal departments, headquarters, and external agencies to align enforcement frameworks, and handle public feedback, enquiries, and appeals professionally and sensitively.
• Prepare reports for Senior Management, perform duties during special festivals and peak periods, and contribute to other project work and continuous improvement initiatives as required.

What we are looking for

• Strong leadership capabilities with experience in managing a team
• 5 to 8 years of experience in regulatory enforcement, compliance, or investigation roles, preferably within public health, environmental, or facilities management environment
• Proven experience in planning and managing enforcement operations, preferably within public health, environmental, or facilities related regulatory environment
• Cultural sensitivity and awareness, given the diverse nature of after-death service users
• Good writing, communication, and interpersonal skills
• Good organisational and administrative skills
• Proficient in Microsoft Office applications
• Comfortable with enforcement work and able to remain composed and professional when managing conflicts with non-compliant individuals
• Willing to work in an after-death care service environment, including on weekends, public holidays, and after office hours when required

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!