Gym Membership Assistant ( Consultant / Training Provided)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

The Supreme HR Advisory is seeking a Fitness Membership Consultant to grow memberships and deliver engaging fitness experiences across Islandwide locations in Singapore. You will conduct group classes, assist members on the gym floor, support personal training services, and promote a vibrant club culture while maintaining a friendly, professional environment.

Training will be provided; shifts include weekends and public holidays.

Qualifications

• Experience in sales, retail, hospitality, customer service, or telemarketing is an advantage.

Responsibilities

• Conduct club tours and present suitable membership options.
• Achieve individual sales KPIs and contribute to club targets.
• Promote membership packages, campaigns, and ongoing promotions effectively.
• Provide a warm, welcoming, and professional first impression of the club.
• Build strong relationships with prospects and members to enhance retention.
• Deliver excellent customer service throughout the sales journey.
• Ensure every interaction reflects a positive and energetic club experience.
• Follow up on leads promptly and manage sales pipelines effectively.
• Maintain accurate records of enquiries and conversions.
• Nurture prospects through consistent communication and engagement.

Skills

Sales

Customer service

Telemarketing

Job description

Fitness Membership Consultant

Working Days:5 days, 9.30am to 7.30pm / 10am to 8pm (44 hours per week)

Salary: Basic $2200 + Commission = Gross Salary $4000- $5000

Location: Islandwide

Objective

To deliver engaging, safe, and results-driven fitness experiences for our members. This role is responsible for conducting group classes, assisting members on the gym floor, supporting personal training services, and promoting a vibrant club culture that supports every individual’s wellness journey.

Core Responsibilities:

1. Sales & Membership Growth

• Engage prospective members through walk-ins, enquiries, referrals, and outreach activities.
• Conduct club tours and present suitable membership options.
• Achieve individual sales KPIs and contribute to club targets.
• Promote membership packages, campaigns, and ongoing promotions effectively.

2. Member Engagement & Service

• Provide a warm, welcoming, and professional first impression of the club.
• Build strong relationships with prospects and members to enhance retention.
• Deliver excellent customer service throughout the sales journey.
• Ensure every interaction reflects a positive and energetic club experience.

3. Lead Management & Follow-up

• Follow up on leads promptly and manage sales pipelines effectively.
• Maintain accurate records of enquiries and conversions.
• Nurture prospects through consistent communication and engagement.
• Convert enquiries into memberships through consultative selling.

4. Club Support & Collaboration

• Work closely with the club team to ensure smooth operations and member experience.
• Support club events, activations, and promotional campaigns.
• Collabrate with front-of-house and fitness teams to drive engagement.
• Participate in team meetings, training, and performance reviews.

5. Professionalism & Growth

• Stay motivated, target-driven, and performance-focused.
• Continuously develop sales and product knowledge.
• Maintain professionalism and always uphold company standards.

Requirements

• Experience in sales, retail, hospitality, customer service, or telemarketing is an advantage.
• No fitness industry experience required - training will be provided.
• Able to work shifts, weekends, and public holidays.