Executive Director - Contact Center Transformation

OCBC Bank (Hong Kong) Limited; Singapore; Hybrid; SGD 180,000 - 250,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC Bank (Hong Kong) Limited is seeking an Executive Director for Contact Centre Transformation to drive strategies for a technology-led customer engagement hub. The role involves leading significant transformation initiatives across Asia, ensuring enhanced customer experiences through innovation and automation.

We are looking for an inspirational leader with over 15 years in driving customer engagement initiatives, equipped with a deep understanding of the financial services landscape. This position offers a competitive salary and a comprehensive suite of benefits.

Qualifications

• 15+ years in leadership roles driving large-scale customer engagement.
• Proven success in leading multi-market change initiatives.
• Deep expertise in customer journeys and service delivery.

Responsibilities

• Lead the design and execution of contact centre transformation strategy.
• Scale Singapore’s model into a regional framework across markets.
• Partner with stakeholders to deliver scalable AI/automation solutions.

Skills

Leadership

Customer engagement

AI and automation

Strategic thinking

Job description

OCBC Bank (Hong Kong) Limited is seeking an Executive Director for Contact Centre Transformation to drive strategies for a technology-led customer engagement hub. The role involves leading significant transformation initiatives across Asia, ensuring enhanced customer experiences through innovation and automation.

We are looking for an inspirational leader with over 15 years in driving customer engagement initiatives, equipped with a deep understanding of the financial services landscape. This position offers a competitive salary and a comprehensive suite of benefits.