Executive, Customer Resolutions & Compliance

PropNex Realty Pte. Ltd.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Conducive Work Environment

Opportunities for Growth and Progresss

Annual Leave up to 21 days

Festive Leave of 3 days

Work From Home Leave up to 24 days (if

Birthday Leave and Birthday Benefit

Medical and Insurance Benefit

Dress Code : Smart Casual

Job summary

PropNex Realty Pte. Ltd. is seeking a Compliance & Disputes Support professional to provide guidance on property-related compliance for our salesforce.

You will represent the company in Small Claims Tribunals and attend mediations to resolve commission disputes. You will handle AML enquiries, manage inquiries from salespersons and clients, draft legal documents, and assist with ad hoc assignments. Fresh graduates are welcome; bilingual English/Mandarin is required.

Qualifications

• Excellent communication, interpersonal and problem-solving skills.
• Bilingual in English and Chinese (Mandarin) to handle Mandarin-speaking customers/salespersons.
• Fresh graduates welcome to apply with keen interest in compliance and dispute resolution.

Responsibilities

• Provide general compliance advice on property-related matters to our salespersons.
• Represent the Company on claims matters in Small Claims Tribunals (SCT).
• Attend mediation sessions to resolve commission disputes.
• Manage AML enquiries, audit checks and follow up.
• Manage enquiries and feedback from our salespersons and clients.
• Attend to salespersons and clients walk-ins and phone calls.
• Draft legal documents.
• Perform any other ad hoc assignments to support the department.

Skills

Communication skills

Interpersonal skills

Problem-solving

Independent work

Education

Degree / Diploma in Business, Real Estate or related

Bilingual English & Mandarin

Job description

Responsibilities

• Provide general compliance advice on property related matters to our salespersons.
• Represent the Company on the claims matters in Small Claims Tribunals (SCT).
• Attend Mediation sessions to resolve commission disputes.
• Manage Anti Money Laundering (AML) enquiries, audit check and follow up.
• Manage the enquiries and feedback from our salespersons and clients.
• Attend to our salespersons and clients walk in and phone calls.
• Draft legal documents.
• Perform any other ad hoc assignments as and when assigned in support of the department.

Requirements

• Degree / Diploma in Business, Real Estate or any related discipline. Candidates with qualifications in other disciplines are also welcome to apply.
• Prior experience in managing complaints and disputes resolution, legal support, customer service in the real estate industry will be an advantage.
• Fresh graduates with a keen interest in compliance and dispute resolution are encouraged to apply.
• Excellent communication, interpersonal and problem-solving skills with the ability to manage challenging situations professionally.
• Bilingual in both English and Chinese language as required to handle Mandarin speaking customers / salespersons.
• Able to work independently, manage multiple priorities, adapt to changing operational and business requirements in fast pace environment.

Benefits

• Conducive Work Environment
• Opportunities for Growth and Progression
• Annual Leave up to 21 days
• Festive Leave of 3 days
• Work From Home Leave up to 24 days (if applicable, based on the job nature)
• Birthday Leave and Birthday Benefit
• Medical and Insurance Benefit
• Dress Code : Smart Casual

Other Information

Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)

5-day work week, Mondays to Fridays: 9.00am to 6.00pm

We regret that only shortlisted applicants will be notified.