Executive, Commercial Catering

SATS Ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SATS Ltd. in Singapore is seeking an Account Operations Executive (School Services) to support MOE school meal programmes. You will act as the main liaison between schools, parents, students and internal teams to ensure smooth meal ordering and refunds.

The role requires a diploma and at least two years in customer service or operations, with strong Excel and communication skills. You will help manage accounts, coordinate events, and generate reports to improve service delivery.

Qualifications

• Experience in customer service and admin roles.
• Experience supporting school accounts or education-related environments is a plus.
• Strong communication and organisational abilities.

Responsibilities

• Manage assigned school accounts and serve as the primary point of contact.
• Handle meal order enquiries, cancellations, refunds, payments, and account admin.
• Investigate and resolve customer feedback and operational issues.
• Process meal cancellations, refunds, e-vouchers, and meal administration.
• Maintain accurate student records, meal assignments, and ordering data.
• Prepare meal forecasts and analyse ordering trends.
• Coordinate meal arrangements for school events and term starts.
• Monitor system and portal issues with providers and internal teams.
• Support menu planning and student communications for new terms.
• Prepare reports and ensure data accuracy across systems.

Skills

Customer service

Account management

Operations coordination

Stakeholder management

Analytical skills

Education

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Company description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

We are looking for a proactive and customer-focused Account Operations Executive (School Services) to support our MOE school meal programmes. In this role, you will serve as the key liaison between schools, parents, students, and internal stakeholders to ensure smooth meal ordering, refund administration, account management, and operational coordination.

What You'll Do

• Manage assigned school accounts and serve as the primary point of contact for schools, parents, students, and internal stakeholders.
• Handle enquiries related to meal orders, cancellations, refunds, payments, and account administration.
• Investigate and resolve customer feedback, complaints, and operational issues in a timely and professional manner.
• Process meal cancellations, refunds, e-vouchers, and student meal administration activities.
• Maintain accurate student records, meal assignments, and ordering information.
• Prepare meal forecasts, analyse ordering trends, and support operational planning.
• Coordinate meal arrangements and administrative support for school events, programmes, and special operational requirements.
• Monitor and follow up on system and portal issues with service providers and internal teams.
• Support menu planning activities, customer communications, and new school term preparations.
• Prepare reports and ensure data accuracy across operational systems and processes.

Key Requirements

• Diploma in Business Administration, Customer Service, Hospitality, Operations Management, or a related discipline.
• Minimum 2 years of experience in customer service, administration, operations, or account management.
• Experience supporting school accounts, food services, catering operations, or education-related environments will be an advantage.
• Strong customer service and stakeholder management skills.
• Proficient in Microsoft Excel, Word, and Outlook.Strong analytical, organisational, and administrative capabilities.