Executive, Business Development

Resorts World Sentosa; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Resorts World Sentosa in Singapore is seeking a guest relations associate to identify market segments, maintain guest relationships, and coordinate in-house activities. You will handle telemarketing efforts, communicate program details, and ensure high standards of hospitality and service.

The role requires flexibility to work rotating shifts, including weekends and public holidays. The ideal candidate holds a Business degree or diploma, is proficient in Microsoft Office, and can maintain

Qualifications

• Minimum age 21 as required by regulatory authority
• Degree or Diploma in Business or related field; proficiency in Microsoft Office
• Willing to work rotating shifts, including weekends and public holidays

Responsibilities

• Identify and develop potential market segments and players to achieve acquisition and retention targets
• Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
• Keep abreast of all in-house programs, promotions and events to provide accurate and up-to-date information to guests
• Hosting of guests, understanding, and attending to their needs, and gathering feedback to ensure hospitality and service excellence
• Management of credit lines and collection
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Skills

Telemarketing

Guest relations

Hospitality

Customer service

Market research

Organization

Education

Bachelor/Diploma in Business or related field

Tools

Microsoft Office

Job description

• Identify and develop potential market segments and players to achieve acquisition and retention targets
• Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
• Keep abreast of all in-house programs, promotions and events to provide accurate and up-to-date information to guests
• Hosting of guests, understanding, and attending to their needs, and gathering feedback to ensure hospitality and service excellence
• Management of credit lines and collection
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications
• Willing to work rotating shifts, including weekends and public holidays