EUC Service Owner: AI-Driven Digital Workplace Transformation

A*STAR - Agency for Science, Technology and Research; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

A*STAR - Agency for Science, Technology and Research is seeking an EUC Service Owner to oversee End-User Computing services across the Agency, driving a secure, AI-enabled digital workplace and ensuring performance, governance, and cost efficiency.

The role focuses on transforming service delivery through automation, ensuring regulatory compliance, and leading cross-functional teams to improve user experience and operational excellence within a public sector environment.

Qualifications

• Strong ITSM/ITIL knowledge and practice.
• Experience with ServiceNow or similar ITSM tools.
• Experience managing outsourced vendors in a large org/public sector.
• Experience driving digital workplace transformation and AI-enabled service management.
• Ability to analyse service performance and produce dashboards.

Responsibilities

• Lead and continuously improve Service Desk and Deskside operations.
• Develop EUC strategies aligned with digital workplace goals.
• Oversee incident, request, problem, and major incident management.
• Transform support using AI, chatbots, self-service, and automation.
• Govern outsourced vendors and ensure delivery against FAR and contracts.
• Oversee end-user devices and lifecycle, licensing and asset records.
• Provide analytics, dashboards and reporting on service health.
• Ensure compliance with cybersecurity and regulatory requirements.

Skills

ITSM/ITIL

ServiceNow

Vendors/Stakeholders

AI-enabled support

Analytics & reporting

Tools

Microsoft Intune

Endpoint management

SCCM

Microsoft 365

Azure Virtual Desktop

Job description

A*STAR - Agency for Science, Technology and Research is seeking an EUC Service Owner to oversee End-User Computing services across the Agency, driving a secure, AI-enabled digital workplace and ensuring performance, governance, and cost efficiency.

The role focuses on transforming service delivery through automation, ensuring regulatory compliance, and leading cross-functional teams to improve user experience and operational excellence within a public sector environment.