Estate Manger (Resale Planning)

Public Service Division; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Public Service Division is seeking an Estate Manager in HDB’s Resale Department, Planning Section, to manage and improve systems and e-services for resale flat transactions. You will analyse data and lead end-to-end projects across teams to drive efficiency and service excellence.

There may be a rotation into a Customer Relations Manager role to support processing of new and resale transactions and assist applicants with eligibility assessments and appeals, including preparing case reports for

Qualifications

• Strong analytical and critical thinking skills.
• Good project management ability.
• Ability to manage internal and external stakeholders.
• Experience with data analysis is a plus.
• Knowledge of programming and/or mainframe systems is advantageous.

Responsibilities

• Analyse data and synthesize insights for internal and external stakeholders.
• Lead initiatives to evaluate and enhance resale systems and e-services.
• Manage end-to-end projects across teams and agencies from scoping to implementation.
• Rotation into Customer Relations Manager role to support processing of transactions and eligibility assessments.

Skills

Analytical thinking

Project management

Stakeholder management

Data analysis

Programming

Tools

R

Python

SAS

Mainframe

Job description

[What the role is]

The role is an Estate Manager in HDB’s Resale Department, focused on managing and improving systems and e-services for resale flat transactions. Key responsibilities include analysing data, leading process improvement initiatives, and managing end-to-end projects across teams. There may also be rotation into a Customer Relations Manager role, handling flat transaction processing and eligibility assessments.

[What you will be working on]

As an Estate Manager in the Resale Department’s Planning Section, your responsibilities include administering and reviewing systems and e-services to support operational efficiency and drive customer service excellence. You will be expected to:

• Synthesise and analyse complex datasets and prepare well-considered and reasoned responses to internal and external stakeholders.
• Lead initiatives to evaluate and enhance existing systems to improve and streamline processes related to resale flat purchases, balancing policy, operations, and technical considerations.
• Manage end-to-end projects, coordinating across teams and agencies to drive process improvements and system enhancements from scoping through to implementation. This includes representing business and operational interests in discussions with technical teams, translating operational requirements into clear specifications, and ensuring that system changes and new features meet the practical needs of the department.

Depending on operational needs, you may also be rotated to take on the role of a Customer Relations Manager, supporting the processing of new/resale HDB flat transactions and assisting applicants with eligibility assessments and appeals, including preparing case reports and submissions for management’s consideration.

[What we are looking for]

We are looking for candidates with strong analytical and critical thinking skills, good project management ability, and who can manage internal and external stakeholders effectively. Candidates should be able to work independently, and as part of a team, possess a customer-centric mindset and have strong integrity. Knowledge and experience with data analysis, programming (e.g. R, Python, SAS) and/or mainframe systems is a plus.

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.