Estate Manager (Resale Operations) New Housing and Development Board | Customer Service Fixed Terms Closing on 30 Oct 2026

Tech; Singapore; Presencial; SGD 50.000 - 80.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

1+1 year contract

Descripción de la vacante

Housing and Development Board (HDB) is seeking a Customer Relations Manager to oversee relationships with HDB flat applicants and residents. You will assess eligibility for purchases, CPF housing grants, and loans, and handle sale/resale transactions, appeals, and case reports for management.

You will liaise with applicants, solicitors, and agencies, supervise counter operations, and process Enhanced CPF Housing Grant applications, gaining exposure to the entire HDB purchase value chain.

Formación

• Candidates must demonstrate strong interpersonal and customer-service skills.
• Ability to assess housing eligibility and liaise with CPF and loan processes.
• Experience in handling appeals and preparing case reports is a plus.

Responsabilidades

• Manage relations for HDB applicants and residents.
• Assess eligibility for flat purchases, CPF grants, and loans.
• Process sale and resale transactions and appeals.
• Liaise with applicants, solicitors and agencies, supervise counter operations.
• Assist with Enhanced CPF Housing Grant applications.

Conocimientos

Interpersonal skills

Customer service mindset

Team player

Communication

Descripción del empleo

What the role is:

The role involves managing customer relations for HDB flat applicants and residents. Key responsibilities include assessing eligibility for flat purchases, CPF housing grants, and HDB loans, as well as processing sale and resale transactions. You'll also handle appeals from applicants who don't meet eligibility conditions, preparing case reports and submissions for management where warranted.

Day-to-day work includes liaising with applicants, solicitors, and relevant agencies, supervising counter operations, and processing Enhanced CPF Housing Grant applications. The role offers broad exposure to the HDB flat purchase value chain and opportunities to improve work processes.

What you will be working on:

Your responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats.

You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management's consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers.

These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.

What we are looking for:

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1-year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation's skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.