Estate Manager (Housing Management)

Housing & Development Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Housing & Development Board is seeking an Estate Manager in Singapore to engage with residents and deliver housing management services. You will review policies, administer mortgage and lease matters, and help manage rental flats and car parks.

You will work with residents and agencies to deliver estate renewal programmes and co-create housing solutions. Strong interpersonal and customer-service skills are essential, with the ability to analyze data to improve processes and service delivery.

Qualifications

• Strong communication and teamwork能力
• Customer-focused mindset and ability to build rapport with residents

Responsibilities

• Review and administer public housing policies, rules and regulations for HDB living.
• Administer mortgage financing matters and lease matters such as transfer of flat ownership and renting out flats.
• Involve in allocation and management of rental flats and car parks; guide owners and tenants on flats maintenance.
• Engage residents and partner with agencies to deliver estate renewal programmes and co-create housing solutions.
• Analyze data from customer interactions to improve processes and service delivery.

Skills

Team collaboration

Interpersonal skills

Customer service mindset

Job description

[What the role is]

To engage with and care for our residents by delivering excellent housing management services to meet diverse housing needs and achieve national social objectives.

[What the role is]

To engage with and care for our residents by delivering excellent housing management services to meet diverse housing needs and achieve national social objectives.

[What you will be working on]

• Your responsibilities as an Estate Manager include the review and/or administration of public housing policies, rules and regulations for HDB living; administration of mortgage financing matters; and the management of lease matters such as transfer of flat ownership, renting out of flat and monetisation options.
• You may be involved in the allocation and management of rental flats and car parks; provide guidance and assistance to flat owners and tenants on the maintenance of their flats.
• You are also expected to engage HDB residents & work in partnership with other agencies/stakeholders to deliver estate renewal programmes (e.g. Home Improvement Programme) and co-create solutions & resolve housing management issues.
• With the rich information gathered through customer interactions & case management, it is necessary that you are able to work with data and generate useful insights to improve work processes & customer service.

[What we are looking for]

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidate will be offered a 1+1 year contract.