Crisis & Trust Escalations Specialist

Salt Digital Recruitment; Singapore; On-site; USD 46,214 - 77,024; Full time

Job summary

An innovative company is seeking an Escalations Specialist to manage real-time crises and proactively identify emerging risks. This pivotal role involves interpreting terms of service, investigating risks, and enhancing community safety through improved strategies. You will collaborate with various internal stakeholders, ensuring effective communication and operational excellence. With a focus on strategic thinking and strong analytical skills, this position offers a dynamic environment where your contributions can significantly impact community well-being. If you're passionate about safety and innovation, this role is a perfect fit for you.

Qualifications

• 5+ years in Trust & Safety or Online Operations for tech companies.
• Strong strategic thinking and communication skills.

Responsibilities

• Interpret and enforce terms of service and Community Standards.
• Investigate and resolve emerging risks and account support requests.
• Drive effective communications and collaboration across teams.

Skills

Trust & Safety

Online Operations

Strategic Thinking

Communication Skills

Analytical Tools (Excel, SQL)

Cross-Functional Collaboration

Tools

Excel

SQL

Job description

An innovative company is seeking an Escalations Specialist to manage real-time crises and proactively identify emerging risks. This pivotal role involves interpreting terms of service, investigating risks, and enhancing community safety through improved strategies. You will collaborate with various internal stakeholders, ensuring effective communication and operational excellence. With a focus on strategic thinking and strong analytical skills, this position offers a dynamic environment where your contributions can significantly impact community well-being. If you're passionate about safety and innovation, this role is a perfect fit for you.