Equipment Engineer

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is seeking a technical support professional to assist customers with equipment and application issues in Singapore. You will troubleshoot, communicate clearly, and coordinate with partners to implement improvements based on client needs.

You will lead projects, manage spare parts inventories, and generate reports for management while ensuring timely responses and excellent customer service. Applicants who meet these criteria are invited to apply.

Qualifications

• Experience in technical support or helpdesk.
• Ability to troubleshoot equipment/software.
• Strong customer oriented service.

Responsibilities

• Provide technical support and troubleshooting for equipment and applications
• Address customer inquiries and resolve issues promptly.
• Collaborate with partners to enhance applications and equipment based on client needs.
• Lead and manage projects related to the implementation of new equipment and applications.
• Act as a liaison between clients and partners, ensuring customer requirements are met.
• Generate regular reports on equipment performance, spare parts usage, and customer feedback for management review.
• Manage spare parts inventory to ensure sufficient stocks on hand, facilitating smooth operations.
• Facilitate effective communication with customers.
• Any other ad-hoc assigned.

Skills

Technical support

Customer service

Communication

Job description

Job ID: 1670337

Responsibilities

• Provide technical support and troubleshooting for equipment and applications
• Address customer inquiries and resolve issues promptly.
• Collaborate with partners to enhance applications and equipment based on client needs.
• Lead and manage projects related to the implementation of new equipment and applications.
• Act as a liaison between clients and partners, ensuring customer requirements are met.
• Generate regular reports on equipment performance, spare parts
  usage, and customer feedback for management review.
• Manage spare parts inventory to ensure sufficient stocks on hand, facilitating smooth operations.
• Facilitate effective communication with customers.
• Any other ad-hoc assigned.

Requirements:

• Strong verbal and written communication skills to effectively convey technical information.
• Excellent problem-solving ability to address technical challenges.
• Strong focus in providing customer-oriented service.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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