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THE PEST CONTROL SPECIALIST PTE. LTD. is seeking an Operations Executive/Manager to oversee on-site pest control quality and safety.
You will coordinate the technical team, review client complaints, and ensure SOPs are followed at every site. Responsibilities include directing follow-up services, preparing monthly client reports, and liaising with NEA inspectors. The role requires strong pest knowledge, MS Office proficiency, and bilingual English/Mandarin communication; Class 3 license
Attend to Clients' complaints on pest issues and understand the potential causes of pests' activities before deploying Operations Exec. / Manager to site.
Arrange technicians to conduct follow up services based on the findings of the operations team and follow up with technicians to ensure that the pest's activities are totally resolved.
Conduct on-site routine reviews to Client's premises to check on the quality of the technical team and ensure Company's SOP and Protocol are followed thru' by technicians.
Prepare ad-hoc / monthly formal reports to clients with recommendations for remedial actions for enhanced protection of their premises.
Attend meetings with technical team as well as NEA inspections on site.
Implement on work plan, Risk Assessment, Safe Work Procedures, hygiene standards to ensure compliance with Workplace Safety & Health Environment.
Maintain mandatory records and other documentations for Bizsafe Level 3 Certification.
Candidate must possess a Diploma / Degree in the relevant discipline.
Strong knowledge on General pests & safety regulations will be an added advantage.
Proficient in MS Office.
Possess good communication skills in English and Mandarin (to liaise with Mandarin speaking associates).
Class 3 driving licence preferred.
Able to start work immediately or short notice.
5 days work week (Afternoon shift).
5.5 days work week (Morning shift).