Enterprise Technical Support (Level 2)

M1 Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

M1 Limited in Singapore is seeking a NOC/Technical Support professional to deliver round-the-clock troubleshooting for ISP services including CPE, mobile broadband, IoT, and M2M. You will handle fiber circuit support, remote diagnostics, and coordinated fault resolution with internal teams, ensuring adherence to SLAs.

The role requires a degree or diploma with NOC experience, at least two years in a support environment, and relevant certifications like CompTIA Network+ and ITIL.

Qualifications

• Degree or Diploma with NOC experience.
• Minimum 2 years in a support/service environment with IT knowledge.
• Mandatory: CompTIA Network+ and ITIL certifications.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide 24 x 7 scheduled technical assistance via phone.
• Troubleshoot CPE, Mobile Broadband, IoT, M2M and other ISP products.
• Support Fiber Circuits: router setup, remote support, connectivity issues.
• Coordinate with internal teams for troubleshooting and service restoration.
• Attend faults and escalations for outages, server/router/switch issues.
• Manage monitoring systems (bandwidth, DDoS, fault alerts).
• Assist enterprise customers with strict SLA requirements.
• Follow up on cross-functional investigations and provide updates.

Skills

Customer service

Communication

Teamwork

Problem solving

English proficiency

Adaptability

Customer-focused

Education

Degree/Diploma with NOC experience

Tools

CompTIA Network+

ITIL

Cisco CCNA

Juniper

Fortigate

Huawei

Meraki

Aruba

Job description

• Provide 24 x 7 scheduled technical assistance via phone and Troubleshoot CPE, Mobile Broadband, IoT, M2M, and other ISP-related products and services.
• Support Fiber Circuits (e.g. router setup, remote support, troubleshooting connectivity issues).
• Understand various Enterprise network environments and configurations.
• Troubleshoot CPE, Mobile Broadband, IoT, M2M, and other ISP-related products and services.
• Coordinate with internal departments for troubleshooting and service restoration.
• Attend to faults and escalations involving outages, server failures, routers, switches,and network-related incidents.
• Manage monitoring systems (e.g. bandwidth monitoring, DDoS notifications, fault alerts).
• Support enterprise customers with stringent SLA requirements.
• Follow up closely on cross-functional investigations and provide timely customer updates.

Job Requirements:

• Degree/Diploma or equivalent with NOC experience
• Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Able to work within constraints and meet service levels
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Good communication skills in English, both written and verbal

Required Certifications:

• Mandatory: CompTIA Network+ and ITIL certification.
• Preferred: Cisco CCNA, Juniper, Fortigate, Huawei, Meraki, and Aruba certifications