Enterprise Solutions Engineer - Singapore

Speedrun Talent Network; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Speedrun Talent Network is seeking a Solutions Engineer in Singapore to scale our voice AI platform for enterprise customers. You will work with sales and customer tech teams to architect integrations and deliver compelling demos end-to-end.

Fluency in English and Mandarin, strong communication, and a passion for AI are essential. Based in Singapore with regular travel to customer sites and regional collaboration.

Qualifications

• Proven ability to work with customers on technical problems and scale solutions.
• Strong Python background with software architecture understanding.
• Excellent communication with diverse audiences and Mandarin/English fluency.

Responsibilities

• Collaborate with Account Executives to enhance technical sales aspects.
• Engage with customer technical teams to architect bespoke integrations.
• Craft compelling technical demonstrations showcasing value.
• Create enablement resources to boost sales team fluency.
• Build self-service tools and documentation for customer empowerment.
• Identify standardisable integration patterns for productization.

Skills

Python

Mandarin/English

Customer collaboration

Technical architecture

Communication skills

Tools

API integrations

Job description

About the role

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

As a Solutions Engineer, you can expect to:

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.

• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.

• Craft compelling technical demonstrations that clearly communicate our product's value proposition.

• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.

• Build self-service tools and documentation that empower customers to implement solutions independently.

• Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!

Requirements

We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:

• Are passionate about AI, technology and ElevenLabs products.

• Enjoy working directly with customers, iterating on solutions and providing tailored support

• Have a talent for identifying patterns that can be standardised and scaled.

• Have strong empathy for customers, sales and product teams.

• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions

• Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity

• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.

• Excellent communication skills with the ability to adapt messaging to different audiences.

• Multi-lingual: Mandarin/English

Location

As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. Expect regular travel for customer onsites. Fluency in English and Mandarin and a deep understanding of the regional and cultural nuances is required.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.