Enterprise Program Coordinator

AU00 Agilent Technologies Australia Pty Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Agilent Technologies Inc. is seeking an Enterprise Program Coordinator (EPC) to deliver enterprise solutions and act as the main day-to-day contact for customer programs.

The EPC coordinates scheduled and reactive services with internal and external partners, ensuring timely inquiries handling and operational excellence. The role involves onsite integration into the customer team, defining challenges, developing solutions, and implementing them in daily operations with a range of duties per

Qualifications

• Degree in scientific or technical field preferred but not required.
• 1–2 years experience in a similar environment for advanced job levels.
• Basic knowledge of GXP/compliant environments, guidelines and requirements preferred.
• Strong customer service skills and ability to manage multiple tasks.

Responsibilities

• Coordinate all scheduled and reactive/unplanned services for the customer.
• Serve as the primary day-to-day operational contact for program needs.
• Work with cross-functional teams to define customer challenges and implement solutions.
• Be onsite as part of the customer day-to-day operations and perform duties defined in program agreements.

Skills

Customer service skills

Planning and organizational skills

Interpersonal skills

Effective communication

Education

Degree in scientific or technical field

Tools

SAP

Microsoft Office

Job description

Job Description

The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them. The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations. Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.

Qualifications

• Degree in scientific or technical field is preferred but not required.


• 1 -2 years experience at higher levels working in similar environment for advanced job levels


• Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred


• Strong customer service skills


• Strong planning and organizational skills

Desired Skills / Knowledge

• Experience and Qualities Experience in understanding and processing technical service quotations, purchase order, and invoices


• Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)


• Demonstrated ability to manage large volumes of information at high level of detail


• People Skills Strong interpersonal skills, able to build effective working relationships with customers and business partners


• Effective communication skills, written and verbal


• Experience in customer service role, managing technical services


• Able to work in a highly cross functional environment.


• Situational Adaptable, ability to quickly assess situations and determine reasonable course of action


• Demonstrates strong focus on customer success


• Solution oriented mindset


• Technical Experience Experience operating with/in laboratory settings is strong advantage


• Experience working in SAP environment or equivalent


• Proficient with basic Microsoft Office tools

Additional Details

• This job has a full time weekly schedule.


• Our pay ranges are determined by role, level, and location.


• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.


• During the hiring process, a recruiter can share more about the specific pay range for a preferred location.


• Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer.


• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service

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As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.