Enterprise Network Support Engineer

wimatec MATTES GmbH; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

At Singtel, we are looking for a Technical Support Engineer in Singapore to manage and troubleshoot SingTel IPVPN and MS services for Enterprise customers. This role focuses on delivering high service level agreements and ensuring customer satisfaction.

The ideal candidate will have an ITE/Diploma in Mechanical or Electrical Engineering and a passion for customer service, along with strong troubleshooting and communication skills. Apply now to unlock new career opportunities!

Qualifications

• Minimum qualification of ITE/Diploma in Mechanical Engineering or Electrical Engineering.
• Passion for customer service with excellent handling skills.
• Ability to work independently under pressure.

Responsibilities

• Manage support calls for SingTel IPVPN and MS services.
• Log faults into the ticketing system.
• Provide 1.5 level troubleshooting for services.

Skills

Customer service

Technical troubleshooting

Communication skills

Report writing

Education

ITE/Diploma in Mechanical/Electrical Engineering or equivalent

Job description

At Singtel, we are looking for a Technical Support Engineer in Singapore to manage and troubleshoot SingTel IPVPN and MS services for Enterprise customers. This role focuses on delivering high service level agreements and ensuring customer satisfaction.

The ideal candidate will have an ITE/Diploma in Mechanical or Electrical Engineering and a passion for customer service, along with strong troubleshooting and communication skills. Apply now to unlock new career opportunities!