Enterprise Implementation Manager - Fintech & API

MetaComp

Singapore

On-site

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

MetaComp in Singapore seeks an experienced Implementation Manager to lead end-to-end onboarding of enterprise clients, coordinating product, compliance, legal, operations and customer success. You will manage API integrations, ensure regulatory readiness, and drive on-time delivery with exceptional customer experience in a fast-growing fintech environment.

The role requires strong stakeholder management, PMP/PRINCE2 or Agile background, and strong analytical skills to continuously improve

Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, Finance, or a related discipline.
5–8 years of experience in Implementation, Project Management, Customer Success, Professional Services, or Technical Account Management.
Experience implementing enterprise software, payment platforms, fintech products, or financial infrastructure.
Strong understanding of payment systems, APIs, digital payments, or financial services.
Experience working with financial institutions, fintech companies, or enterprise customers is highly preferred.
Strong project management skills with the ability to manage multiple complex initiatives simultaneously.
Excellent stakeholder management and communication skills.
Strong analytical and problem-solving abilities.
Comfortable working in a fast-paced, high-growth environment.

Responsibilities

Lead end-to-end implementation projects from contract signing through production go-live.
Develop implementation plans, project timelines, milestones, dependencies, and risk registers.
Ensure projects are delivered according to agreed timelines and customer expectations.
Coordinate multiple concurrent implementation projects across different markets.
Collaborate with Product, Compliance, Legal, Operations, Customer Success, Finance, and Sales & Business Development to remove blockers and ensure successful delivery.
Coordinate API integration projects with customer technical teams.
Review implementation requirements and ensure technical readiness.
Facilitate User Acceptance Testing (UAT), production validation, and go-live activities.
Work closely with engineering teams to troubleshoot implementation issues.
Ensure internal operational processes are established before customer launch.
Coordinate settlement workflows, reconciliation, reporting, and support processes.
Verify customer configurations and production environments prior to launch.
Manage expectations across executive sponsors, project stakeholders, and customer teams.
Provide regular project updates, risk assessments, and implementation progress reports.
Escalate critical issues proactively while driving timely resolution.
Improve onboarding playbooks, documentation, and project governance.
Identify opportunities to streamline onboarding and reduce timelines.
Capture customer feedback and recommend product/process improvements.