Enterprise CRM & Platform Implementation Lead

Busy Bees Asia; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Busy Bees Asia seeks an experienced Project Manager to lead the deployment of an enterprise CRM/SaaS platform across Singapore, Malaysia, and Vietnam. You will act as the primary liaison between internal teams and the external development vendor, guiding activities from planning to UAT and go-live.

The role requires strong vendor management, stakeholder communication, and cross-functional coordination to ensure successful delivery and post-implementation support across multiple locations.

Qualifications

• Degree in Information Technology, Computer Science, Business, Project Management, or a related discipline.

Responsibilities

• Manage the day-to-day relationship with the appointed software vendor.
• Monitor project milestones, deliverables, timelines, and dependencies to ensure successful delivery.
• Facilitate project governance, steering committee, and progress review meetings.
• Manage project risks, issues, change requests, and escalation processes.
• Ensure alignment between business requirements and project outcomes.
• Develop and manage UAT plans, schedules, and testing activities.
• Coordinate testing resources and support defect management and resolution.
• Drive go-live readiness and post-implementation support.
• Coordinate resource requirements and ensure timely stakeholder engagement.

Skills

Project management

Vendor management

UAT coordination

Deployment planning

Risk management

Stakeholder comms

CRM/SaaS implementations

Agile/Scrum

English communication

Cross-functional coordination

Education

Degree in IT/CS/Business/PM

Tools

CRM platforms

Job description

Busy Bees Asia seeks an experienced Project Manager to lead the deployment of an enterprise CRM/SaaS platform across Singapore, Malaysia, and Vietnam. You will act as the primary liaison between internal teams and the external development vendor, guiding activities from planning to UAT and go-live.

The role requires strong vendor management, stakeholder communication, and cross-functional coordination to ensure successful delivery and post-implementation support across multiple locations.