Engineer, Mobile Value Service Operations

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking a senior network automation engineer to lead automation and process engineering for the Mobile Data Network. The role covers 4G/5G deployment, patch loading, and coordinating with vendors on software and hardware patches.

You will manage change, security compliance checks, and disaster recovery planning while ensuring high service quality and minimal downtime. A strong background in networking and scripting is essential.

Qualifications

• Degree in Engineering with a major in Computer Science, IP Networking, or Telecommunications/Mobile Communication.
• Knowledge of programming and scripting such as Python, Bash.

Responsibilities

• Lead automation and process engineering for Mobile Data Network.
• Oversee patch loading, software/hardware upgrades, and configuration changes on core network elements (PCRF/PCF, OCS) for 4G/5G.
• Drive network/service automation including testing and rollout of new mobile products/services for 5G and 4G.
• Provide after-hours support and 24/7 standby for fault handling and service degradation.
• Coordinate with vendors for delivery, testing, and timely implementation of software, hardware, and patches.

Skills

Python scripting

Bash scripting

Network fundamentals

UNIX/Linux internals

Open-source tooling

Education

Engineering degree (Computer Science / Telecommunications / Mobile Communications)

Networking certifications (CCNA/CCNP)

AI/ML knowledge or certification

Tools

Ansible

Microsoft Copilot

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

• Key focus is on fast growing automation demand with state of art deployment in Mobile Postpaid & prepaid environment.
• Responsible for automation and process Engineering
• Responsible for security compliance check for for both on-going projects and routine yearly VAPT check.
• Responsible for the operations of the mobile PNF (Physical Network Function), VNF (Virtualized Network Function) & CNF(Container Network Function) platforms are being maintained optimally.
• Lead and supervise a team to carry out Mobile Data Network change management including patch loading, implementation of software, hardware upgrades and configuration changes on mobile data core network elements like Policy servers (PCRF / PCF) and OCS(On-line Charging system) for both postpaid & prepaid system and its support nodes in a hybrid (Native & Virtualized) environment for both 4G and 5G deployment.
• Lead and supervise a team to drive network / service automation including testing and rolling out new mobile-related products and services for 5G and existing 4G technology.
• As upgrades and patch loading may disrupt mobile services the successful candidate is will need to work outside normal working hours to carry out such activities.
• The successful candidate is required to be on 24/7 standby alert to handle unplanned system faults and/or service degradation.
• Troubleshoot and perform root causes failure analysis for software & hardware faults related to the network nodes.
• Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware and patches.
• Create and maintain engineering test documentation and guidelines system functional and mobile services testing.
• Perform and coordinate disaster recovery activity expeditiously in times of service disruptions so as to minimize service downtime and revenue loss.
• Provide engineering support / expertise to Planning and Product Marketing in technical feasibility studies and trials of new products and services.
• Administer the department operating/capital expenditures, inclusive of negotiation /renewal of maintenance contracts.
• Ensure that service quality & performance of Mobile Data (packet switched) related services are maintained at high quality, with minimum service disruption.
• Review existing best practices and processes for system acceptance testing and introduce preventive or optimized measures to improve the network quality cum resilience in a proactive manner.

Make An Impact By

• Degree in Engineering with a major in Computer Science, IP Networking, or Telecommunications/Mobile Communication.
• Preference for candidates with certifications in Networking (e.g., CCNA/CCNP), Network Security and Artificial Intelligence & Machine Learning (AI/ML).
• Knowledge of programming and scripting such as Python, Bash.
• A good understanding of network protocols (DNS, TCP/IP, SMTP, HTTP/HTTPS), UNIX/Linux system internals (kernel, drivers, file systems, virtual memory) and Firewall operations.
• Experience implementing, operating, and supporting open-source tools for system and security monitoring on UNIX/Linux platforms, ansible, Microsoft Copilot.
• Experience with cloud computing platforms and technologies.
• Knowledge of 4G, and 5G telecommunications technologies, protocols, and standards.