Engineer III, IT User Sup

Ultra Clean Technology; Singapore; On-site; SGD 34,000 - 65,000; Full time

Job summary

Ultra Clean Technology in Singapore is seeking an IT Support Specialist to assist local and global users with hardware, software, networks, and IT systems.

You will diagnose issues, install and maintain desktops, laptops, printers, and peripherals, manage user accounts, and support network infrastructure while ensuring security and documentation. The role requires strong customer service and the ability to work in a fast-paced environment, including cleanroom settings.

Qualifications

• Bachelor’s degree in computer science or related field.
• Experience in Microsoft Office 365, Windows 10/11, Server OS.
• Experience in desktop/laptop hardware.
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
• Knowledge in LANs, Data Backup, and Ethernet cabling.
• Customer oriented with positive attitude.
• Ability to work in cleanroom environment.

Responsibilities

• Providing Technical Support: Offer assistance to local and global users with hardware, software, networks, and IT systems.
• Troubleshooting: Diagnose and resolve technical problems and implement solutions.
• Hardware Maintenance: Install, configure, and maintain computer hardware.
• Software Installation and Configuration: Install, configure, and update operating systems, software, and drivers.
• User Account Management: Create, modify, and deactivate user accounts while ensuring security.
• Network Support: Setup, configuration, and maintenance of LANs/WANs.
• Systems: Manage door access, CCTV, clocking system.
• Documentation and Knowledge Sharing: Maintain accurate IT documentation.
• Training and User Education: Conduct training on IT best practices.
• Vendor Management: Liaise with vendors for hardware/software procurements.
• Continuous Improvement: Propose IT improvements.
• Incident Management: Prioritize and resolve service tickets.
• Adherence to Policies: Ensure compliance with IT security and data privacy.
• Customer Service: Provide excellent service.

Skills

IT Support

Microsoft Office 365

Windows 10/11

Server OS

Active Directory

LAN/WAN

Printer/Scanner support

Documentation

Customer service

Team player

Prioritization

VOIP basics

Cleanroom environment experience

Education

Bachelor’s degree in computer science or related field

Tools

Active Directory

NAS/SAN

Print Server

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

Essential Duties and Responsibilities

• Providing Technical Support: Offer assistance to both local and global users encountering technical issues with hardware, software, networks, and other IT systems.
• Troubleshooting: Diagnose and resolve technical problems, utilizing various tools and methodologies to identify root causes and implement solutions.
• Hardware Maintenance: Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals.
• Software Installation and Configuration: Install, configure, and update operating systems, software applications, and drivers as needed.
• User Account Management: Create, modify, and deactivate user accounts across various systems and applications, ensuring security and access control.
• Network Support: Assist in the setup, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and other network infrastructure components.
• Other Systems: Manage door access system, CCTV, employee’s clocking system.
• Tasks & Projects: Assist in tasks & projects assigned by local and corporate.
• Documentation and Knowledge Sharing: Maintain accurate documentation of IT systems, procedures, and configurations, and share knowledge with team members and end-users.
• Training and User Education: Conduct training sessions and provide user education on IT best practices, tools, and procedures to enhance productivity and security awareness.
• Vendor Management: Liaise with IT vendors and service providers to procure hardware, software, and services, and coordinate support and maintenance activities as necessary.
• Continuous Improvement: Stay updated on emerging technologies, trends, and best practices in IT support, and propose and implement improvements to enhance efficiency and effectiveness.
• Incident Management: Manage and prioritize incoming support tickets and service requests, ensuring timely resolution and effective communication with stakeholders.
• Adherence to Policies and Standards: Ensure compliance with organizational policies, procedures, and industry standards related to IT security, data privacy, and service delivery.
• Customer Service: Provide excellent customer service by communicating effectively, empathizing with users' concerns, and striving to exceed expectations in resolving issues and meeting needs.

Educational/Certification Requirement

• Bachelor’s degree (or equivalent experience) in computer science or related field

Experience Requirement

• Organized and meticulous
• Good coordination and interpersonal skills
• Good team player and able to work with minimal supervision
• Experience in Microsoft Office 365, Windows 10, Windows 11, Server OS
• Experience in desktop/laptop hardware
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices
• Barcode printer setup and label design is a plus
• Knowledge in Active Directory, LANs, Data Backup, Print Server
• Basic knowledge of VOIP systems
• Basic knowledge of physical Ethernet cabling
• Basic knowledge of shared storage (NAS/SAN)
• Basic knowledge of ethernet networks
• Customer orientated with positive working and pleasant attitude
• Ability to work in cleanroom environment
• Ability to manage priorities and expectations in a fast-paced environment
• Good documentation skill
• Require lots of walking within the premise and carrying IT equipment as required

At Ultra Clean Technology,we do not just welcome diversity - we celebrate it!Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.