IT User Support Engineer

Ultra Clean Asia Pacific Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Ultra Clean Asia Pacific Pte Ltd is seeking an IT Support professional in Singapore to provide comprehensive technical support for hardware, software, networks, and IT systems. The role includes troubleshooting, hardware maintenance, OS/software provisioning, user account management, and IT security compliance.

You will also manage printers, network devices, and peripheral systems, while delivering user training and maintaining clear documentation for internal teams.

Qualifications

• Bachelor’s degree in computer science or related field.
• Organized and meticulous with good coordination and interpersonal skills.
• Good team player and able to work with minimal supervision.
• Experience with Office 365, Windows 10/11, and server OS.
• Experience with desktop/laptop hardware.
• Experience supporting networked printers and multifunction devices.
• Barcode printer setup and label design is a plus.
• Knowledge of Active Directory, LANs, data backup, and print server.
• Basic knowledge of VOIP, Ethernet cabling, NAS/SAN, and ethernet networks.
• Customer oriented with a positive attitude; able to work in a cleanroom environment.

Responsibilities

• Providing technical support to local and global users for hardware, software, networks and IT systems.
• Troubleshooting and resolving technical problems using proper tools and methods.
• Install, configure, and maintain desktops, laptops, printers and peripherals.
• Install, configure, and update OS, software, and drivers as needed.
• Create, modify, and deactivate user accounts; manage access control.
• Assist in setup and maintenance of LANs, WANs, and network components.
• Manage door access, CCTV, and time clock systems.
• Support tasks and projects assigned by local and corporate teams.
• Document IT systems, procedures and configurations; share knowledge with users.
• Conduct training sessions and educate users on IT best practices and security.
• Liaise with vendors to procure hardware/software and coordinate support.
• Propose and implement IT improvements to enhance efficiency.
• Manage and prioritize support tickets with timely resolutions.
• Ensure compliance with IT security, data privacy and service standards.
• Deliver excellent customer service and maintain a positive user experience.

Skills

Customer service

Team player

Organized

Coordination

Documentation

Prioritization

Cleanroom compatibility

Walk-and-carry duties

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Office 365

Windows 10/11

Server OS

Active Directory

LANs

NAS/SAN

Print Server

VOIP

Ethernet cabling

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

Essential Duties and Responsibilities:

1. Providing Technical Support: Offer assistance to both local and global users encountering technical issues with hardware, software, networks, and other IT systems.
2. Troubleshooting: Diagnose and resolve technical problems, utilizing various tools and methodologies to identify root causes and implement solutions.
3. Hardware Maintenance: Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals.
4. Software Installation and Configuration: Install, configure, and update operating systems, software applications, and drivers as needed.
5. User Account Management: Create, modify, and deactivate user accounts across various systems and applications, ensuring security and access control.
6. Network Support: Assist in the setup, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and other network infrastructure components.
7. Other Systems: Manage door access system, CCTV, employee’s clocking system.
8. Tasks & Projects: Assist in tasks & projects assigned by local and corporate.
9. Documentation and Knowledge Sharing: Maintain accurate documentation of IT systems, procedures, and configurations, and share knowledge with team members and end-users.
10. Training and User Education: Conduct training sessions and provide user education on IT best practices, tools, and procedures to enhance productivity and security awareness.
11. Vendor Management: Liaise with IT vendors and service providers to procure hardware, software, and services, and coordinate support and maintenance activities as necessary.
12. Continuous Improvement: Stay updated on emerging technologies, trends, and best practices in IT support, and propose and implement improvements to enhance efficiency and effectiveness.
13. Incident Management: Manage and prioritize incoming support tickets and service requests, ensuring timely resolution and effective communication with stakeholders.
14. Adherence to Policies and Standards: Ensure compliance with organizational policies, procedures, and industry standards related to IT security, data privacy, and service delivery.
15. Customer Service: Provide excellent customer service by communicating effectively, empathizing with users' concerns, and striving to exceed expectations in resolving issues and meeting needs.

Educational/Certification Requirement:

• Bachelor’s degree (or equivalent experience) in computer science or related field

Experience Requirement:

• Organized and meticulous
• Good coordination and interpersonal skills
• Good team player and able to work with minimal supervision
• Experience in Microsoft Office 365, Windows 10, Windows 11, Server OS
• Experience in desktop/laptop hardware
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices
• Barcode printer setup and label design is a plus

• Knowledge in Active Directory, LANs, Data Backup, Print Server

• Basic knowledge of VOIP systems
• Basic knowledge of physical Ethernet cabling
• Basic knowledge of shared storage (NAS/SAN)
• Basic knowledge of ethernet networks

• Customer orientated with positive working and pleasant attitude
• Ability to work in cleanroom environment
• Ability to manage priorities and expectations in a fast-paced environment
• Good documentation skill
• Require lots of walking within the premise and carrying IT equipment as required

At Ultra Clean Technology,we do not just welcome diversity - we celebrate it!Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.