Engineer, Application

CARL ZEISS VISION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Carl Zeiss Vision Singapore is seeking an Application Engineer to support ZEISS Semiconductor Mask Solutions (SMS), focusing on AIMS and MeRiT systems. You will troubleshoot customer issues, create detailed problem descriptions, and deliver technical presentations to help sales and customers.

The role requires a technical degree, at least 3 years in semiconductor applications, and strong English communication.

Qualifications

• University degree or relevant technical discipline is required or preferred
• Strong background in optics, lithography, e-beam technology or semiconductor manufacturing processes
• Excellent written and spoken English communication skills
• Ability to work independently, manage multiple topics, and coordinate with HQ and local teams
• Willingness to travel domestically and internationally for customer support and HQ training

Responsibilities

• Supports customers at production by solving 1st level application topics
• Prepares clear, fact-based issue descriptions for second-level HQ support
• Supports HQ at customer communication
• Performs Acceptance Test Protocols for new AIMS systems
• Trains customers on how to use AIMS system
• Defines and documents AIMS-related use cases
• Develops solution concepts with HQ Application
• Tracks actions and issues to ensure timely closure
• Demonstrates and rolls out released software and new functionalities
• Delivers detailed technical presentations to support sales activities
• Builds and maintains advanced MeRiT application knowledge
• Leads MeRiT application support and coordinates technical clarification with customers
• Leads regular customer technical meetings and aligns next steps with stakeholders
• Provides pre/post-sales application support in collaboration with HQ
• Provides responsive technical support remotely and on-site
• Develops technical materials to support sales education and decision-making
• Tracks customer actions and issues for timely resolution and satisfaction
• Provides weekly MeRiT system reports to HQ Application Support team

Job description

The Application Engineer represents ZEISS Semiconductor Mask Solutions (SMS). The role is mainly supporting both AIMS® (Aerial Image Measurement System, the system for defect review and repair verification), and MeRiT® (the system which repair tiny defects on photomasks using an advanced electron beam (e-beam). This requires technical knowledge of various systems and components and excellent time management skills.

Key Responsibilities

supporting AIMS®

• Supports the customer at the production by solving 1st level application topics
• Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support,
  enabling effective root cause analysis and follow-up actions
• Generally, supports HQ at customer communication
• Performing/supporting final Acceptance Test Protocol of new delivered AIMS® systems
• Trains customer how to use AIMS® system
• Defines and documents AIMS®-related application use cases
• Elaborates solution concepts together with HQ Application
• Tracks customer action items and open issues to support timely closure
• Demonstrates and roll out of released software incl. new functionalities for the customer
• Prepares and delivers detailed application-focused technical presentations to support sales activities

supporting MeRiT®

• Builds and maintains advanced application knowledge for MeRiT®, including customer use cases,
  production challenges and application-related troubleshooting
• Takes the lead application support role for MeRiT®, coordinating technical clarification, customer
  communication and follow-up actions
• Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders
• Provides pre-sales and post-sales application support in close collaboration with HQ, contributing
  technical input to customer engagement and solution positioning
• Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics
• Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making
• Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction
• Provides weekly MeRiT® system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support

Requirements

• University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field
• Major in mechanical, electrical, chemical engineering, physics, optics or other semiconductor relevant disciplines is preferred

• Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments
• Strong technical knowledge of optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues
• Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams
• Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders
• Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required
• Willingness to travel domestically and internationally to support customers, participate in technical
  alignment and attend required training
• Able to provide after-office-hours or weekend standby support when required to meet customer production and business continuity needs

Your ZEISS Recruiting Team: Rebecca Felix