Applications Engineer

ASML; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

ASML in Singapore is looking for committed Engineers to provide onsite product application support to customers in the Semiconductor industry. You will develop technical relationships, resolve product issues, and identify new application opportunities. Candidates should have a Bachelor or Masters/PhD in Engineering or Sciences, preferably with experience in IC manufacturing, particularly in lithography. Strong communication and analytical skills are essential for this role. Join ASML to enhance customer satisfaction and technology advancements.

Qualifications

• Prefer candidates with background in an IC manufacturing environment with a strong emphasis on lithography production processes and solutions.

Responsibilities

• Provide onsite product application support to customer engineering/process teams.
• Develop strong technical relationship with direct customer interface.
• Resolve customer’s on‑product related issues.
• Identify potential ASML application product opportunities for the customer.
• Conduct data analysis on customer experimental data.
• Lead projects supporting customer on technology node.
• Prepare technical presentations and maintain communication.
• Conduct onsite training for the customer.
• Weekly reporting/tracking of customer engagement status.

Skills

Strong communication, organization and leadership skills

Strong interpersonal skills

Strong customer focus

Excellent investigation and analytical skills

Ability to multitask

Accountability to drive projects

Education

Bachelor or Masters/PhD in Electrical Engineering, Chemical Engineering, Materials Science, Mathematics or Physical Sciences

Job description

Introduction to the job

Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best‑in‑class customer satisfaction. Due to recent technology advancement we are seeking to augment our team with highly motivated and committed Engineers to work closely with and be the interface between our customers and engineers in ASML worldwide competency centers.

Role and responsibilities

• Provide onsite product application support to customer engineering/process teams.
• Develop strong technical relationship with direct customer interface.
• Resolve customer’s on‑product related issues with clear problem statement and solution space with supporting data.
• Proactively identify potential ASML application product opportunities for the customer and involve the customer in evaluation, ensuring that they are performed efficiently.
• Conduct data analysis to ensure that the correct conclusions are drawn from customers acquired experimental data and results reported to ASML and customer.
• Participate and/or lead projects aimed at supporting customer on specific or new technology node; involved in drafting Statement of Work and discussion with both customer and product engineering group on defining technical specs and timeline.
• Prepare technical presentations and maintain/document clear communication both internal and external to keep stakeholders informed of results and progress.
• Conduct onsite basic training or coordinate requested training for the customer.
• Weekly reporting/tracking of customer engagement status.

Education and experience

• Bachelor or Masters/PhD in Electrical Engineering, Chemical Engineering, Materials Science, Mathematics or Physical Sciences.
• Prefer candidates with background in an IC manufacturing environment with a strong emphasis on lithography production processes and solutions.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

• Strong communication, organization and leadership skills, ability to work effectively with other teams.
• Strong interpersonal skills and ability to work effectively with different cultures.
• Strong customer focus and possess excellent investigation and analytical skills.
• Ability to multitask, prioritize and manage multiple issues and projects at one time.
• Taking ownership and accountability to drive projects and issues to conclusion.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.