Employee Services Partner (Manager/Assistant Vice President)

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking an experienced HR Operations professional to serve as a key subject matter expert within Employee Services, covering onboarding, offboarding, data management, and compliance.

You will partner with HR teams and external vendors to deliver seamless lifecycle services, ensure data integrity, and drive automation and process improvements in a fast-paced banking environment.

Qualifications

• Onboarding and offboarding expertise.
• Employee data management and reporting.
• Experience with risk/compliance in HR processes.

Responsibilities

• Serve as SME for complex HR operational issues and drive resolutions.
• Partner with HR teams, business stakeholders, and vendors for lifecycle services.
• Ensure integrity of employee data in HR systems and governance reporting.
• Support background screening, work pass, onboarding, and lifecycle processes per policies.
• Identify opportunities to simplify, automate, and improve processes.
• Monitor operational risks and ensure compliance with regulations and audit standards.
• Support Team Lead with workload management, stakeholder engagement, and initiatives.
• Coach team members to foster knowledge sharing and operational excellence.

Skills

HR operations

Stakeholder mgmt

Process improvement

Data governance

Automation

Regulatory compliance

Education

Degree in HR/Business/related field

Tools

HRIS

MS Excel

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About the Role

Employee Services provides end-to-end HR operational support across the employee lifecycle, including onboarding and offboarding, employee data management,background screening, and HR risk and compliance.

We are seeking an experienced HR Operations professional to serve as a key subject matter expert within the team.

Key Responsibilities

• Serve as a subject matter expert and escalation point for complex operational issues, driving resolution through strong problem-solving and stakeholder collaboration.
• Partner with HR teams, business stakeholders, and external vendors to deliver seamless employee lifecycle services and an exceptional employee experience.
• Ensure the integrity of employee data and records within HR systems, supporting accurate reporting, governance, and decision-making.
• Support the execution of background screening, work pass, onboarding, and employee lifecycle processes in compliance with internal policies and regulatory requirements.
• Identify opportunities to simplify, automate, and enhance operational processes, contributing to improved efficiency, risk management, and customer experience.
• Monitor operational risks and controls, ensuring compliance with employment regulations, MAS requirements, internal policies, and audit standards.
• Support the Team Lead in operational oversight, workload prioritisation, stakeholder management, and implementation of strategic and transformation initiatives.
• Provide guidance and coaching to team members, fostering knowledge sharing and operational excellence within the function.

Requirements

• Degree holder with at least 6-8 years of relevant experience in HR Operations, Shared Services, Employee Services, or a related operational environment, preferably within banking or financial services.
• Strong understanding of employee lifecycle processes, operational controls, and service delivery frameworks.
• Familiarity with employment regulations, MAS Guidelines on Fit and Proper Criteria, Representative Notification Framework (RNF), and HR risk and compliance requirements will be advantageous.
• Proven ability to manage complex operational issues, influence stakeholders, and drive process improvement initiatives.
• Experience in HR systems and digitalisation, process automation, or transformation projects is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Service-oriented, highly organised, and able to operate effectively in a fast-paced, deadline-driven environment.
• A proactive team player with a continuous improvement mindset and passion for delivering excellent employee experiences.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.