Emerging Markets Payments Operations Leader

betterpaymentnetwork; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Better Payment Network (BPN) seeks a Network Payment Operations Lead to build the operational infrastructure that makes this network safe, reliable and scalable. You will own the full money lifecycle—from collection and booking through RFI, refunds, FX and final settlement.

You will translate incidents into process controls, establish reconciliation and pre-settlement checks, manage partner SLAs and escalation rules, and lead a growing Payments Operations team to prevent recurrence and drive

Qualifications

• Hands-on experience with real money movement.
• Experience with settlement lifecycle and reconciliation processes.
• Ability to translate incidents into clear controls, SLAs and system requirements.

Responsibilities

• Own end-to-end lifecycle across collection, RFI, refunds, FX and settlement.
• Manage abnormal credits, returns, freezes, settlement failures and reconciliation breaks.
• Ensure upstream institutions, BPN systems and downstream counterparties maintain consistent transaction and fund status.
• Establish daily reconciliation, balance verification, refund confirmation and pre-settlement controls.
• Define escalation, suspension and recovery rules for high-risk payment events.
• Manage partner SLAs, cut-off times, refund timelines and settlement cycles.
• Drive APIs for refund, reconciliation, status-query and exception-notification.
• Participate in new corridors and partner launches to identify fund-flow risks before production.
• Lead RCA after material incidents and work with Product and Engineering to turn operational failures into system controls.
• Build and develop the Payment Operations team and reduce reliance on Product or senior management for routine issues.

Skills

Cross-border payments

Merchant settlement

Global payouts

Reconciliation

Payment operations

Finance controls

Job description

Better Payment Network (BPN) seeks a Network Payment Operations Lead to build the operational infrastructure that makes this network safe, reliable and scalable. You will own the full money lifecycle—from collection and booking through RFI, refunds, FX and final settlement.

You will translate incidents into process controls, establish reconciliation and pre-settlement checks, manage partner SLAs and escalation rules, and lead a growing Payments Operations team to prevent recurrence and drive