Emergency Patient Services Associate

National University Health System; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

National University Health System’s JurongHealth Campus is hiring a Patient Service Associate for its Emergency Medicine Department in Singapore. You will handle front-line patient contact, register arrivals and answer enquiries, and ensure smooth admissions processes.

You will work shifts including overnights and weekends, deliver courteous service to patients and families, coordinate with the Bed Management Unit, and support financial counselling and documentation flow across departments.

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Strong passion to serve the patients.
• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays.

Responsibilities

• Register patients via phone and upfront enquiries
• Collect payment/ deposits and provide Financial Counselling for admissions
• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients
• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients
• Sort documents in preparation for dispatch to Medical Records Office (MRO)
• Extend excellent customer service to patients and their relatives
• Replenish inventory when stock is low

Skills

Interpersonal communication

Customer service

Education

GCE N Levels

Job description

National University Health System’s JurongHealth Campus is hiring a Patient Service Associate for its Emergency Medicine Department in Singapore. You will handle front-line patient contact, register arrivals and answer enquiries, and ensure smooth admissions processes.

You will work shifts including overnights and weekends, deliver courteous service to patients and families, coordinate with the Bed Management Unit, and support financial counselling and documentation flow across departments.