EMEA Omnichannel Strategy & Experience Manager

LVMH; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Louis Vuitton in Singapore seeks an EMEA Omnichannel Business Project Manager to optimize the entire omnichannel value chain and enhance the customer journey. You will coordinate across Customer Experience, Service Design, and Performance teams, delivering clear recommendations and high-standard materials in English.

The role requires 7+ years in e-commerce/omnichannel project management, strong analytics, and the ability to manage multiple initiatives in an international setting.

Qualifications

• Minimum 7 years of experience in e-commerce / omnichannel project management.
• Strong business, digital and customer understanding with a bias for innovation and UX optimization.
• Excellent written and oral communication skills, able to simplify technical topics for non-experts.
• Expert in creating clear, structured PowerPoint materials that translate complexity into business challenges.

Responsibilities

• Drive and optimize performance by analyzing the digital customer journey and identifying friction points and levers.
• Lead Voice of Customer strategy in the EMEA region, consolidating feedback to guide improvements and action plans.
• Support new e-commerce market deployments, defining business cases and go-live preparations.
• Supervise and coach an intern, developing autonomy, analytical skills, and project management.

Skills

PowerPoint

Analytical skills

English proficiency

Cross-functional teamwork

Data-driven decisions

Tools

ContentSquare

Google Analytics

Salesforce

Excel

Job description

Louis Vuitton in Singapore seeks an EMEA Omnichannel Business Project Manager to optimize the entire omnichannel value chain and enhance the customer journey. You will coordinate across Customer Experience, Service Design, and Performance teams, delivering clear recommendations and high-standard materials in English.

The role requires 7+ years in e-commerce/omnichannel project management, strong analytics, and the ability to manage multiple initiatives in an international setting.