Elite Visa Specialist — End-to-End Travel Docs

CIBTvisas, Inc; Singapore; Hybrid; SGD 47,000 - 78,000; Full time

Job summary

CIBTvisas, Inc is seeking a dedicated Visa Consultant to manage end-to-end travel document applications. You will review orders, prepare submissions in INON, and communicate with clients to ensure timely processing.

The role requires strong organizational skills, attention to detail, and a proactive approach to solving problems. You will collaborate with multiple teams to ensure high-quality service delivery across all cases.

Qualifications

• Experience in visa/document handling is preferred.

Responsibilities

• Review orders and assess submitted documents for accuracy.
• Create customer order in INON.
• Identify potential issues causing delays and inform customers.
• Communicate with customers via phone and email.
• Document all work in INON.
• Ensure delivery method matches Date Required.
• Re-lodge submissions for rejected embassies.
• Prepare and submit applications to Manifest/Despatch.
• Coordinate with despatch team to book/cancel couriers.
• Archive closed files.
• Answer basic billing questions.
• Stay informed on business changes affecting service quality.
• Collaborate with Customer Contact team for quick resolutions.
• Notify Team lead/Country Manager of changes in requirements.
• Review Genie follow-up reports to identify problems.
• Manage public mailboxes and phone lines.
• Maintain defined timeframes for workflow.
• Maintain performance standards.

Skills

Clear communication

Strong organisational skills

Problem solving

Independent work

Attention to detail

Customer centric

Teamwork

Flexibility

Tools

INON

Manifest/Despatch

Genie follow-up reports

Job description

CIBTvisas, Inc is seeking a dedicated Visa Consultant to manage end-to-end travel document applications. You will review orders, prepare submissions in INON, and communicate with clients to ensure timely processing.

The role requires strong organizational skills, attention to detail, and a proactive approach to solving problems. You will collaborate with multiple teams to ensure high-quality service delivery across all cases.