EDGE Ambassador Duty Manager – Front Office

Mondrian Singapore Duxton; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Mondrian Singapore Duxton is seeking an engaged Front Office professional to champion EDGE values on the Front Desk. Under the Front Office Manager, you will take ownership of Duty Management shifts and ensure seamless guest experiences.

You will handle incidents, arrivals/departures, and upselling opportunities, coordinating with Housekeeping, Engineering, Security and other teams to maintain accuracy in reservations and registration.

Qualifications

• EDGE-driven guest experience across the Front Office
• Front desk operations and guest service excellence
• Handling incidents, safety and security communications

Responsibilities

• Take ownership of Duty Management shifts.
• Record incidents in the Duty Log and follow up with management.
• Report accidents or theft and liaise with Security & Safety Manager as appropriate.
• Know arrivals and departures, using guest name at all times.
• Check current day arrivals/departures and manage fully booked situations.
• Maintain knowledge of all features, services, room types and promotions.
• Coordinate with Housekeeping and Engineering for Out Of Order rooms.
• Input reservations/front desk data accurately and manage registration cards.
• Manage upselling opportunities and guest data collection (CRP).
• Prepare weekly/monthly rosters and Purchase Orders as required.

Skills

EDGE Ambassador

Front Desk

Duty Management

Guest privacy

Upselling

Tools

Reservation systems

Job description

Mondrian Singapore Duxton is seeking an engaged Front Office professional to champion EDGE values on the Front Desk. Under the Front Office Manager, you will take ownership of Duty Management shifts and ensure seamless guest experiences.

You will handle incidents, arrivals/departures, and upselling opportunities, coordinating with Housekeeping, Engineering, Security and other teams to maintain accuracy in reservations and registration.