eCommerce Merchandise Analyst (GMTP)

WILLIAMS-SONOMA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Williams-Sonoma Singapore Pte. Ltd. is seeking a Merchandise Analyst to support e-commerce category management and product presentation across desktop, mobile and app platforms.

You will collaborate with cross-functional partners to optimize web assortment, update thumbnails, SEO copy, and product launches while upholding brand standards and a seamless customer experience. The role involves site scrubs, testing new features, managing promotion sets, and ongoing maintenance across GMTP, Adobe

Qualifications

• Bachelor's degree or equivalent in a related field.
• At least 2 years of e-commerce or related experience preferred.
• Strong analytical, planning, and organizational skills.
• Ability to work across a global team and time zones.
• Proficient in Excel with pivot tables and lookups.

Responsibilities

• Perform product builds including group-to-category and UAT.
• Create categories, update thumbnails and navigation for launches.
• Update SEO copy and manage promotional setups.
• Conduct post-launch site scrubs for attributes and images.
• Maintain web assortment across platforms and time zones.
• Resolve Product Information Page issues raised by merchants.
• Test new features and enhancements from releases.

Skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Excel (Pivot / VLOOKUP)

Education

Bachelor's degree in related field

Tools

GMTP

Adobe Experience Manager

Airtable

Constructor

Job description

Overview of the Merchandise Analyst role

The eCommerce team is responsible for delivering a superior site experience for the customer, using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver a seamless, friction-free, shopping experience online.

Responsibilities

• Perform product builds including group-to-category and UAT (Seasonal, weekly checks and adhoc)




• Create/build out categories, update thumbnails and visual navigation for every product launch




• Perform season copy/delete




• Conduct post-launch site scrubs for attributes, images, copy, etc.




• Perform regular incremental updates/maintenance of the web assortment, adhering to the standards of our US sites




• Resolve/fix PIP (Product Information Page) issues raised by merchants and stores




• Update SEO copy when required




• Managing promotion set-up and takedown




• Continual review of site navigation, PIPs, category thumbnails, visual navigation, etc. to ensure a seamless and accurate shopping experience across desktop, mobile and app




• Conduct testing of new features and enhancements from new releases




• Support ad-hoc projects as assigned




• Work across multiple platforms including GMTP, Adobe Experience Manager, Airtable and Constructor




• Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

• Min tertiary qualification and 2 years of e-commerce or related experience (candidates with less experience can be considered for the Specialist position)




• Ability to make timely decisions, anticipate problems and provide creative solutions




• Strong affinity for the products and brands




• Proven analytical, business planning, and organizational skills




• Ability to deal with ambiguity, fast pace and a changing environment




• Experience working in a global business and across multiple time zones




• Strong attention to detail




• Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI
initiatives prompt associate participation and engagement, aligning with our core vision to reflect the
communities where we do business and put people first.

#LI-KW1

About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The Global team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability. Find out more about us at our WSI LinkedIn Page!