eCommerce Coordinator

LVMH Group; Singapore; On-site; SGD 45,000 - 62,000; Full time

Job summary

Tiffany & Co., part of the LVMH umbrella, is expanding its ecommerce footprint in Singapore, Malaysia, Hong Kong & Taiwan, coordinating go-live and hypercare for new omni-channel capabilities. You will liaise with regional teams and global platforms to ensure seamless integration, returns handling and order management.

Post go-live, you will support distribution and inventory initiatives, collaborate with retail branches, and drive efficient sold-order processes, with a focus on excellence and

Qualifications

• Bachelor’s degree or equivalent.
• 1-2 years’ experience in Supply Chain, sales and stock analysis in Luxury or retail industry.
• Advanced proficiency in Excel.
• Excellent written/verbal communication and diplomacy skills.
• Strong analytical skills and detail oriented.

Responsibilities

• Coordinate ecommerce expansion and omni-channel implementation with cross-functional teams.
• Oversee UATs and ensure system integration across OMS, WMS, ERP and carriers.
• Manage ecommerce returns and personalization post go-live; inventory reconciliation follow-ups.
• Support sold order planning and automation using AI tools; optimize reports.

Skills

Strong analytical skills

Excellent communication

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Excel

Power BI

Business Objects

Job description

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Do you love making a difference?

The eCommerce Coordinator will be overseeing the go live & hypercare management of a key project for TCO: the ecommerce expansion in Singapore, Malaysia, Hong Kong & Taiwan, and the implementation of new omni channel capabilities in the region (Ship from store, Click & collect…), collaborating with cross functional regional teams across markets & Global teams.

Post Go live, s/he will then be in charge of the returns & personalization management of eCommerce Orders. S/he will also assist on the completion of daily activities that support distribution and inventory initiatives for South Asia Pacific, such as inventory reconciliation or sold order management, to make optimum use of the Company's inventory. S/he acts as the direct liaison to all retail branches and sales organizations for sales support and communication.

Responsibilities

Project coordination for our Ecommerce expansion & new omni-channel capabilities implementation

• Coordination of the project, including timely follow up of action log to respect overall project timeline, risks escalation, costs monitoring, and all reporting / communication to main stakeholders.
• Coordination & monitoring of the UATs (User Acceptance Tests) to run prior to go live to check the proper system integration between the Ecommerce Front End, the Order Management System (OMS), the Warehouse Management System (WMS), the financial system (ERP) & our carriers, guaranteeing readiness for Go live
• Change management support through communication, trainings, support of users on process changes
• Definition of the standard operating procedures (SOP)

Warehouse team support: Ecommerce returns & personalization management, Inventory reconciliation + various operational follow ups

• Ecommerce Returns management post Ecommerce Go live: coordination of all returns to the Warehouse, from liaison with Carriers for pick up, 3PL for quality check & return order generation, Client Care Center & finance for refund management
• Ecommerce Personalization management post Ecommerce Go live: coordination of all personalization requests for Ecommerce orders, from store pick up for store generated orders, Warehouse & Repair Center flow coordination, and carriers for home delivery to Client
• Inventory Reconciliation between systems & stock adjustment when necessary & justified.
• Follow up on discrepancy reporting when there is shipment dispute for inbound/outbound.
• Review and timely follow up of optimization projects and operation performance.
• Reports optimization

Planning Team support: sold order management

• Follows up with stores on their request for sold orders when they are out of stock: identifies where to best source the orders, raises orders in the system if can be fulfilled within the zone and coordinates with global in case can only be fulfilled from other regions.
• Key user for Sold order process automation using AI tool developed by Global Teams
• Supports planning activities on Fragrance (order placement based on forecasts & tester requirements, back orders management)
• Reports optimization & process improvement

Qualifications

• Bachelor’s degree or equivalent
• 1-2 years’ experience in Supply Chain, sales and stock analysis in Luxury or retail industry
• Advanced proficiency in Excel
• Excellent written/verbal communication and diplomacy skills
• Strong analytical skills and detail oriented

Preferred

• Knowledge of Analytics/Reporting tools (such as Power BI, Business Objects, etc.)

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.