EAM Relationship & Service Manager

Maybank Singapore; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

Maybank Singapore is seeking a dedicated client services partner to External Asset Managers and Financial Intermediaries, delivering exceptional servicing, onboarding, and risk management across the client lifecycle. You will coordinate with Relationships, Operations, Compliance, Risk, Credit, and Product teams to ensure regulatory compliance and smooth execution of client requests.

You will act as primary day-to-day contact, manage onboarding, data maintenance, and account lifecycle, including

Responsibilities

• Act as the dedicated day-to-day contact for External Asset Managers and Financial Intermediary clients, providing high-quality servicing and ensuring a consistent client experience.
• Build and maintain strong working relationships with EAMs, fostering trust and long-term partnerships through proactive engagement and timely support.
• Manage client enquiries, service requests, and escalations effectively, coordinating with relevant stakeholders to achieve prompt and satisfactory resolution.
• Anticipate client needs and provide proactive solutions to enhance service quality and client satisfaction.
• Manage end-to-end account onboarding processes for new and existing EAM clients, including documentation review, account opening, system setup, and coordination with internal stakeholders.
• Ensure all account opening activities are completed accurately, efficiently, and in accordance with regulatory and internal policy requirements.
• Oversee the full account lifecycle, including client data maintenance, account amendments, mandate updates, periodic reviews, and account closures.
• Maintain high standards of data quality and record integrity across all client accounts.
• Support EAMs in the preparation, validation, and execution of client instructions, including: Cash payments and remittances, Securities and asset transfers, Corporate action instructions, Loan and credit facility documentation, Account maintenance requests.
• Liaise closely with Operations, Credit, Legal, and Product teams to facilitate smooth and timely transaction processing.
• Monitor service delivery standards and address operational bottlenecks to improve efficiency and turnaround times.
• Serve as the designated Accountable Client Owner (ACO) for AML and KYC-related matters.
• Drive timely completion of periodic KYC reviews, remediation exercises, and client due diligence requirements while maintaining strong compliance standards.
• Ensure all client relationships comply with internal policies, AML/CFT regulations, sanctions requirements, tax regulations, and cross-border guidelines.
• Support audit, compliance, and regulatory reviews by maintaining accurate documentation and evidencing adherence to governance frameworks.
• Perform ongoing monitoring of client accounts and activity to identify unusual transaction patterns, third-party payment risks, and other potential risk indicators.
• Escalate risk concerns appropriately and collaborate with Compliance, Financial Crime Compliance, and Risk Management teams to mitigate potential issues.
• Maintain strong awareness of regulatory developments and ensure adherence to evolving risk and compliance requirements.
• Promote a robust risk culture while balancing client service excellence and business objectives.
• Act as a key liaison between EAMs and internal departments, ensuring seamless coordination across Front Office, Operations, Compliance, Risk, Credit, Legal, and Product teams.
• Foster effective communication and collaboration to support successful onboarding, transaction execution, issue resolution, and client retention.
• Contribute to process enhancement initiatives aimed at improving operational efficiency, service quality, and client outcomes.
• Partner closely with Senior Relationship Managers and EAM Coverage teams to strengthen existing client relationships and support business growth.
• Identify opportunities for deeper wallet share, client retention, and cross-selling of banking products and services.
• Support revenue-generating initiatives by ensuring a superior service experience and efficient execution of client requests.
• Provide insights on client feedback, service trends, and operational improvements that can enhance the EAM value proposition.

Job description

Maybank Singapore is seeking a dedicated client services partner to External Asset Managers and Financial Intermediaries, delivering exceptional servicing, onboarding, and risk management across the client lifecycle. You will coordinate with Relationships, Operations, Compliance, Risk, Credit, and Product teams to ensure regulatory compliance and smooth execution of client requests.

You will act as primary day-to-day contact, manage onboarding, data maintenance, and account lifecycle, including