E COMMERCE MANAGER

avighna impex pte. ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

avighna impex pte. ltd. is seeking an ECOMMERCE OPERATIONS MANAGER to oversee campaigns, product launches and promotions across multiple departments including marketing, design, customer service, operations, fulfillment and IT.

You will manage a team of ecommerce specialists such as web designers, copywriters, SEO experts and programmers, drive demand generation, and ensure smooth stock, logistics and tax handling with 24/7/365 operations.

Qualifications

• Degree or above in a relevant field.
• 5+ years in eCommerce or a similar operations role.
• Experience leading operations teams in a fast-paced setting.
• Proficient in data analysis and Excel.

Responsibilities

• Oversee campaign management including product promotions and launches.
• Lead an ecommerce team of designers, SEO specialists, copywriters and developers.
• Manage online store across marketing, design, customer service, operations, fulfillment and IT.
• Determine product potential from competition and customer trends.
• Coordinate stock, inventory, shipping, customer service issues and taxes.
• Handle EDI or API integrations and new item setup with escalation when needed.
• Develop demand generation plans to grow site revenue.
• Collaborate with design team on artwork and deadlines.
• Ensure stock accuracy and address discrepancies.
• Generate sales analyses and reports; coordinate logistics for B2B.
• Support 24/7/365 operations and multi-task under pressure.

Skills

Inventory management

Customer service

Data analysis

Communication

Operations management

Education

Degree or above

Tools

Python

PHP

Linux

Job description

ECOMMERCE OPERATIONS MANAGER

Roles& Responsibilities

• Involved in campaign management, including planningof product promotion, product launches, product listing, campaign follow up etc
• Managing a team ofecommerce specialists including web designers, graphic artists, SEO experts,copywriters, and programmers
• Managing andgrowing an online store with multiple departments, including marketing, design,customer service, operations, fulfillment, and IT
• Determining whichproducts will be most successful based on competitor offerings and customerpreferences
• Managing allaspects of the company’s ecommerce business including inventory, shipping,customer service issues, and taxes
• EDI or APIintegrations, new item setup, ongoing error handling & escalation to developerresources, etc.
• Assist to develop and implement demand generationplans to grow site revenue
• Liaise with Designer Team on artwork requirementsand monitor deadlines for completion
• Responsible for stock inventory accuracy and toaddress any discrepancy
• Assist Customer Relations department on productknowledge
• Generate analysis and sales reports on regular basis
• Logistic coordination when required
• Prepare and generate purchase orders, invoices andcoordinate logistics for B2B operations
• Other duties as assigned
• Flexibility tomanage a business that can operate 24/7/365
• Flexibilityto manage a business that can operate 24/7/365

Skills:

• Inventory management
• Customer service
• Data analysis
• Communication
• Operations managers

Requirements:

• Degree or above
• 5 + years ofrelevant work experience; within a similar eCommerce role
• Managementexperience in operations, preferable in Grocery retail, includingpositions of leadership.
• 1- 3 years ofexperience in working with or developing eCommerce operations systems.
• 1 -3 yearsexperience working across eCommerce project launches and managing projectroll-outs
• computerprogramming languages, website design and coding in Python, PHP, Linux,
• Effectiveinterpersonal and communications skills (verbal and written)
• Proficient inExcel, PowerPoint
• Stronganalytical skill
• Identify withcompany's corporate culture and obey the company's arrangements;
• Demonstratedability to work in a fast-paced, “self-starter” environment.
• Team playerwith a positive ‘can-do’ attitude.
• Energetic andenthusiastic – has a sense of urgency.
• Ability tomulti-task and meet simultaneous tight deadlines.
• Has theability to thrive in a challenging environment where priorities oftenchange.
• Passionateabout the customer and all elements of the customer experience.
• Flexibilityto manage a business that can operate 24/7/365
• A desire tocontinually learn, improve and go the extra mile
• An attitudeof accountability and excellence.