E-Commerce Executive - Victoria's Secret

Valiram; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

Valiram is seeking an operations-focused professional to drive ecommerce performance in Singapore. The role involves inventory management, order processing with regional 3PL, data analytics, and frontline customer support across email, phone and chat.

You will monitor KPIs, coordinate promotions, recruit buyers, and collaborate with marketing to expand channels while ensuring timely fulfilment and high customer satisfaction.

Qualifications

• Diploma or degree in any discipline.
• At least 2 years' experience in retail, customer service, or related fields.
• Experience in e-commerce or online marketplace operations is a plus.
• Strong interpersonal and communication skills with stakeholders.
• Analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication; fluent in English.

Responsibilities

• Assist the team to drive business by managing inventory and e-commerce orders with regional 3PL.
• Manage complex data and provide timely feedback.
• Oversee deliveries, refunds, returns, and on-ground logistics for e-commerce orders.
• Engage with customers via email, phone, and chat to resolve queries.
• Monitor ecommerce KPIs: GMV, net sales, traffic, conversion, AOV.
• Plan monthly promotions and localisation campaigns to win in local market.
• Recruit and retain buyers to drive repeat purchases.
• Coordinate with marketing to expand channel reach.
• Provide regular data reports and insights to management.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Attention to detail

Written and verbal English

Education

Diploma or Degree

Job description

• Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with regional 3PL provider
• Manage complex data effectively and provide relevant feedback in timely manner
• Manage deliveries, refunds, return and on ground logistic support for all e-commerce order
• Assist and resolve customer quires and issues via email, phone, and chat

KEY AREAS OF RESPONSIBILITIES

• Manage ecommerce business primarily from key business KPIs including GMV, net sales, traffics, conversion, AOV
• Sales and marketing performance – monthly promotion and campaign planning, especially localisation campaign activation to win in local market
• Recruit new buyer and retain existing buyer to drive repeat purchase
• Expand channel reach by working with marketing team
• Support ideation and execution of features and enhancements o improve customer shopping journey
• Gathering competitors analysis and industry insight
• Recommend and execute stock transfers regularly between warehouse and e-commerce channel to minimise out-of-stock
• Monitor shipments to understand delivery of new and replenishment stock e-commerce channel and communicate all inventory risks to manager proactively.
• Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds
• Manage deliveries, refunds, return and on ground logistic support for all e-commerce order
• Participate in weekly calls and follow up on any action points in a timely manner.
• Perform any Ad-Hoc task required by the Manager/Department.
• Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time
• Focus on Customer Service for all customer feedback on orders, delivery, and shortfall status
• Get in contact with customer to resolve delivery, product order issue or quires on adhoc basis
• Create and provide frequent reports on data and trends to management

KEY REQUIREMENTS

• Minimum Diploma or Degree in any discipline.
• At least 2 years of working experience in retail, customer service, or related fields.
• Prior experience in e-commerce or online marketplace operations will be an added advantage.
• Strong interpersonal and communication skills with the ability to engage effectively with internal and external stakeholders.
• Good analytical and problem-solving skills with attention to detail.
• Strong planning, coordination, and time management abilities.
• Pleasant personality with a positive and customer-focused attitude.
• Excellent verbal and written communication skills.
• Fluent in English, both spoken and written. Proficiency in additional languages will be an added advantage.