Dynamics CRM Developer — AI & Automation Innovator

Unison Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Unison Group is seeking a skilled IT professional in Singapore to analyze user needs, design and implement CRM-centric IT solutions, and drive QA through testing and user acceptance. The role emphasizes hands-on Dynamics CRM/365 development, SSIS/SSRS, and PowerBI integration.

The ideal candidate will deliver CRM customisations, plug-ins, and workflows, while supporting production and deployment activities.

Qualifications

• Tertiary Education in relevant fields is preferred.
• Good understanding and completion of projects using waterfall/Agile methodology.
• Analytical, conceptualisation and problem solving skills.
• Strong Microsoft Dynamics CRM product experience, ideally with CRM 2016 or D365.
• Have been involved in the delivery of at least 3 Microsoft Dynamics CRM Implementation projects.
• 2+ Years of custom development experience in Microsoft Dynamics CRM/365.
• Ablity to customize CRM forms, views, workflows, business rules, charts, & dashboards in Microsoft Dynamics CRM/365
• Proficiency in developing plug-in & workflow assemblies.
• SSIS/SSRS
• Possess relevant system development / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
• Strong programming skills using the Microsoft CRM SDK, PowerApps, PowerBI, Flow, SSIS, C#, Web Services, XML, SQL Server, ASP.NET, HTML and JavaScript
• Working experience with job scheduler, MS SQL database access and batch integration protocols.
• Experienced in developing .NET web services & web API applications.
• Understanding and Configuration of MSCRM Security Roles.
• AI and automation scope past experience will be an advantage.

Responsibilities

• Identify opportunities and work with stakeholders to provide timely and quality data for analysis and enhancements
• Analyse the Authority's needs and document the requirements
• Plan, design and implement IT solutions to meet the analytical needs of identified opportunities
• Develop test plan and scripts for system testing, support user acceptance testing
• Work with the Authority's users to ensure smooth deployment and adoption of new solution
• Hands-on experience in CRM
• Ensure the smooth operations and service level of IT solutions
• Support production issues
• Apply AI coding tools such as Copilot and Coder AI to support development, testing, and code reviews.
• Use automation to improve development efficiency. This includes build, test, and deployment activities.
• Leverage AI assistance to improve code quality. This covers refactoring, defect resolution, and documentation.
• Demonstrate willingness to adopt new AI and automation tools where relevant to work outcomes.

Skills

CRM expertise

Analytical thinking

Problem solving

Stakeholder collaboration

Waterfall/Agile

PowerApps

PowerBI

C#

SQL

ASP.NET

XML

Web services

Education

Tertiary education preferred

Tools

Dynamics CRM

SSIS/SSRS

SQL Server

SharePoint

PowerApps

Job description

Unison Group is seeking a skilled IT professional in Singapore to analyze user needs, design and implement CRM-centric IT solutions, and drive QA through testing and user acceptance. The role emphasizes hands-on Dynamics CRM/365 development, SSIS/SSRS, and PowerBI integration.

The ideal candidate will deliver CRM customisations, plug-ins, and workflows, while supporting production and deployment activities.