Duty Manager

mandai resorts pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Mandai Resorts Pte. Ltd. in Singapore is seeking a Duty Manager to ensure smooth resort operations. You will liaise with the front desk and coordinate with departments to maintain service levels expected of our brand.

The role emphasizes guest service excellence, operational oversight of check-in/out, reservations and room assignments, and a focus on people management through coaching and development of the team.

Qualifications

• 3–5 years of hotel management or supervisory experience.
• Degree or diploma in Hospitality Management or Business Administration preferred.
• Strong interpersonal, communication and organizational skills.

Responsibilities

• Guest service excellence by delivering prompt, exceptional service and resolving feedback professionally.
• Oversee front desk, reservations, check-in/out, and room assignments; coordinate with housekeeping and maintenance.
• Ensure compliance with local regulations, safety standards and company policies.
• Lead people management, coaching and development for the department, including recruitment and upskilling.

Skills

Guest service excellence

Interpersonal skills

Communication skills

Organizational skills

People management

Education

Degree or diploma in Hospitality Management or Business Administration

Job description

Overview

The Duty Manager is instrumental in ensuring the smooth operations of our Resort. Liaising with our front desk and coordinating with our various departments, the Duty Manager is key to delivering the exceptional levels of service expected of our Brand. The incumbent will also be responsible for making operational decisions and maintaining the efficiency of our services.

Key Responsibilities

• Guest Service Excellence: Ensure exceptional guest experiences by providing prompt and exceptional service. This includes addressing guest concerns and resolving any feedback in a prompt and professional manner.
• Operational Oversight: Supervise operations, including check-in/check-out procedures, reservations, and room assignments. Ensure smooth coordination between front desk and housekeeping, maintenance, and other departments.
• Compliance: Ensure that all our operations comply with local regulations, health and safety standards, and company policies.
• People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.

Job Requirements

• Minimum of 3-5 years of experience in a hotel management or supervisory role, preferably in a property of similar standing.
• Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Strong interpersonal, communication and organizational skills.