Drivers' Relations Officer

COMFORT TRANSPORTATION PTE LTD; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Comfort Transportation Pte Ltd seeks a Driver Support Coordinator to be the main contact for drivers across multiple channels and to provide timely guidance on policies, procedures, and licensing matters.

You will handle feedback, resolve service requests, and coordinate with internal teams to close cases while maintaining strong driver relationships and ensuring high service standards.

Qualifications

• Minimum education as listed: O level/NITEC/diploma or higher.
• At least 2 years in service-related or frontline roles.
• Proficient with MS Word/Excel; familiarity with admin systems is a plus.

Responsibilities

• Serve as the primary contact for drivers via hotline, walk-ins, email, and digital platforms.
• Provide accurate and timely advice on procedures, policies, schemes, incentives, licensing, and enquiries.
• Manage and resolve driver feedback, complaints, and service requests with timely follow-up.
• Build positive relationships with drivers through regular engagement and high customer service standards.
• Coordinate with internal departments and external stakeholders to resolve driver-related matters.

Skills

Interpersonal skills

Communication skills

Problem-solving

Multitasking

Education

GCE 'O' Level / NITEC / Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Responsibilities:

• Serve as the primary point of contact for drivers through various channels, including hotline, walk-ins, email, and digital platforms.
• Provide accurate and timely advice to drivers on operational procedures, company policies, schemes, incentives, licensing matters, and general enquiries.
• Manage and resolve driver feedback, complaints, service requests, and operational concerns, ensuring timely follow-up and closure.
• Build positive relationships with drivers through regular engagement and maintain a high standard of customer service.
• Coordinate with internal departments and external stakeholders to facilitate the resolution of driver related matters.
• Monitor outstanding cases and proactively follow up to ensure timely resolution and communication to drivers.
• Generate reports, statistics, and management updates relating to driver feedback, enquiries, engagement activities, and operational trends.
• Provide guidance and on-the-job coaching to junior officers when required.
• Support departmental projects, policy implementation, and operational initiatives assigned by Management.
• Undertake any other duties and responsibilities assigned by the Department Supervisor or Management

Job Requirements

• Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma preferred.
• At least 2 years of working experience in service-related industries, preferably in frontline, customer service, or client-facing roles.
• Proficient in Microsoft Word and Microsoft Excel; familiarity with administrative systems is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to handle difficult situations professionally while maintaining positive relationships.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Service-oriented, proactive, and able to work effectively as part of a team.
• Experience in transport, taxi, private hire, or driver engagement environments will be an advantage.